Call Center Customer Service Representative

📞 Call Center Customer Service Representative

On-Site Full-Time Day Shift

📍 Work Location: 300 E Park Dr, Harrisburg, PA 17111

💰 Pay Rate: $19.00/hour

🌟 Join a Growing Customer Service Team!

Are you passionate about helping customers and building a long-term career in customer service? Were hiring Call Center Customer Service Representatives to support a high-volume, customer-focused operation in a professional and welcoming office environment.

This is a stable, long-term opportunity offering paid time off, holiday pay, growth potential, and the chance to qualify for work-from-home eligibility after 90 days based on performance.

🛠 What Youll Do

• Answer incoming calls from existing and prospective customers
• Assist with account inquiries, updates, and maintenance
• Process applications and payments over the phone
• Document customer interactions accurately and professionally
• Perform data entry, follow-up correspondence (mail/email), and reports
• Clearly explain account policies, terms, and procedures
• Handle customer concerns with professionalism and empathy

What Were Looking For (Must-Haves)

• At least 1 year of consecutive customer service experience
  • Call center experience is a plus but not required
• 1 year of experience working on computer systems
  • Strong data entry and Microsoft Office skills
• High School Diploma or GED (verified during background check)
• Reliable transportation and strong attendance record
• Positive attitude and customer-focused mindset
• Willingness to work in an on-site call center environment
• Candidates with strong job stability and long-term customer service experience are highly preferred.

Nice-to-Have Skills

• Call center or phone-based customer support experience
• Operations or administrative support background

🕘 Work Schedule

• MondayFriday, Day Shift
• Current primary shift need: 9:30 AM 6:00 PM
• Other possible shifts:
  • 8:00 AM 4:30 PM
  • 8:30 AM 5:00 PM
  • 9:00 AM 5:30 PM
• No weekends!

🏢 Work Environment

• Large, modern, single-floor call center (no stairs or elevators)
• Individual desks/cubicles with plenty of workspace
• Business casual dress code (jeans allowed; no leggings or sweats)
• Phones must be stored away on the call floor due to privacy policies

🎉 Enjoy seasonal desk-decorating contests, holiday luncheons, and special on-site events like food trucks during peak seasons.

Job Type & Location

This is a Contract position based out of Steelton, PA.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Steelton, PA.

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully onsite position in Steelton,PA.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender i…