Financial Crime Team Manager (EU, Spanish Speaker)

• Are you interested in leading a team in financial crime prevention? Our EU Financial Crime Customer Operations team is at the heart of how we protect Monzo EU and our customers from financial crime like fraud and money laundering
• We’re looking for individuals with a blend of experience in preventing financial crime and team leadership to join our EU Financial Crime Operations team within our Fincrime Business Banking team
• Your team will consist of around 12 Financial Crime Investigators, and could be focused on a number of different tasks - including screening, transaction monitoring, account closures and escalations
• As a Team Manager, you’ll be responsible for managing the personal and professional development of your team members, providing technical coaching on financial crime tasks, driving exceptional individual and collective performance, guiding individuals through hard times, and celebrating their successes
• You’ll hold weekly meetings with your team members (both individually and together as a team) to ensure everyone is informed, engaged, and performing in their role
• You’ll also be responsible for aggregating the feedback that your team provides in these meetings and feeding it into operational leadership to ensure we continue to improve on our processes and tooling
• Team Managers are also heavily involved in our hiring processes, and regularly act as interviewers - so you’ll have the opportunity to help shape the team as it continues to grow
• Conduct quality checks on senior financial crime investigators to drive performance and identify coaching opportunities
• Handle complex case escalations from senior financial crime investigators
• Manage personal & professional development of a team of senior investigators
• Foster a positive, supportive, and high performance culture in the team with high levels of engagement
• Chairing employee relations cases and making decisions consistent with Monzo’s values
• The operating hours to be covered by the team will be 8am - 6.30pm and this will be based on 8.5 hours per day (with a 1 hour lunch included)
• The successful candidate will be required to be flexible in order to meet our customer demand and this could include infrequent weekend working

Benefits

• Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
• Flexible working hours
• Work From Home Opportunities + we’ll pay for any equipment you need to do your job
• 24 days holiday a year, plus bank holidays
• Employee Assistance Programme
• Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
• Learning budget of £1,000 a year
• Aviva Pension Scheme + 4% Employer Contribution
• Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
• 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
• 3 months of secondary caregiver leave at 100% pay
• Unum Life Insurance
• Access to fertility and family-forming health benefits via Fertifa
• Abellio Season Travel Tickets + Cycle-to-Work Scheme- This role requires you to be fluent in Spanish 🇪🇸 and English 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (written and verbal)
• You have strong knowledge of the current financial crime landscape in the UK and the EU, and associated financial crime risks
• You have proven ability to drive excellent performance through others
• You have strong experience of team leadership across Financial Crime within the financial services sector
• You are Fluent in English and Spanish written and verbal communication skills
• You have strong knowledge and experience in the financial sector, previous experience in carrying out financial crime investigations across either Financial Crime Business Banking, Anti Money Laundering or Screening, is essential- The start date for the role will be January 4th 2027 📆 and you must be able to commit to the first 8 weeks with no holidays/time during this period
• Video Call with a Recruiter
• Take Home Task
• Leadership/Technical Interview
• Written and Verbal Spanish Language Assessment
• We will close this advert once we have enough applications so please apply as soon as possible