Performance Manager (CB Intermediaries & Specialist Lending)

• As the Performance Manager, you’ll be a trusted partner to the Head of Intermediaries & Specialist Lending (MD), providing strategic, operational and governance support to enable the successful delivery of business priorities across a £1bn+ lending channel
• You’ll act as the commercial performance lead for the Intermediaries & Specialist lending business which includes Term Lending, Asset Finance and Invoice Finance specialisms and Direct Relationship Management
• Supporting leadership in the execution of strategic initiatives, business planning, stakeholder engagement, communications, governance, colleague engagement and change delivery related to performance
• Working closely with senior leaders and key stakeholders across the business, the Performance Manager helps ensure the effective operation of the business while driving continuous improvement for colleagues, brokers and customers
• This is an excellent opportunity to play a key role in delivering the Business & Commercial Banking growth agenda and would suit colleagues looking to deliver impact in a commercial environment across a fast growing business
• Work closely with Head of Intermediaries & Specialist Lending to deliver the strategy, key enablers and initiatives to drive commercial performance across the balanced scorecard
• Work in close conjunction with Head of Intermediaries on new initiatives to drive growth, including assessing impact of opportunities, researching and framing business case, and supporting change delivery across the Intermediaries business, owning key deliverables
• Analysing trends on key Performance lines (using data from a wide range of sources) to provide support to Head of Intermediaries on performance of individuals / teams / products / line across our specialisms and geographies. Using data to provide regular feedback as to the “quality” and “effectiveness” to drive overall productivity across all teams
• Work in close conjunction with the team Heads to ensure timely and effective sharing of performance management information and influence action taking to improve outcomes. Identify trends and opportunities to Head of Intermediaries to support enhanced results
• Manage the lending pipeline and balance sheet forecasting, driving accuracy down to Business Development Manager level, and supporting the enablement of key deals through engagement with Lending Operations to enhance outcomes
• Support the Head of Intermediaries in the execution of the Intermediaries Broker engagement strategy, Switcher strategy, and growth agenda – by owning action plans and following through for execution
• Maintain an external lens on news and activities relevant to the Broker community to be shared with internal stakeholders as a window on the competitive landscape
• Maintain ownership of the Leadership Operating rhythm including champion roles, regular Board (run the bank) and Change the Bank forums to support the delivery of the strategic plan
• Drive Continuous improvement culture across the Intermediaries and Specialist Lending business identifying simplification and owning delivery in partnership with the wider team
• Role model all SME professional standards and tools, being able to support and challenge their use ensuring that Intermediaries is able to make full use of new tooling eg CRM
• Ensure activities align with internal and external policies, standards, reporting, legal, statutory and/or regulatory requirements

Benefits

• A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
• A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
• Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
• Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
• Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
• Colleague Offers: Get discounts on everything from electrical items to …