Global IT Operations Manager

Our client is looking for a Global IT Operations Manager to lead its infrastructure team and deliver reliable IT services across its global operations. You will own team performance, infrastructure projects and budgets across an estate covering on-premise systems, cloud, networks, unified communications and physical security. This is a hands-off leadership role requiring the technical depth to guide engineers, challenge decisions and resolve escalations.

Responsibilities

• Lead and develop a global team of system administrators, network engineers and cloud specialists, setting objectives and managing performance.
• Allocate resources across daily operations and project delivery, balancing service priorities with planned improvements.
• Own infrastructure availability, performance and operational resilience, ensuring monitoring and alerting identify issues early.
• Lead major incident coordination, root cause reviews and corrective actions to reduce repeat failures.
• Deliver infrastructure projects from planning through to operational handover, including refreshes, upgrades and cloud migrations.
• Guide technical decisions and escalations across servers, networks, datacentres, cloud and communications platforms.
• Own infrastructure budgets, forecasts and expenditure, identifying savings while maintaining service quality.
• Manage technology suppliers, service performance, licensing and contract negotiations.
• Establish and test disaster recovery, backup and restoration arrangements, including Microsoft 365.
• Maintain operational documentation, runbooks and configuration records, working with the Director of Infrastructure on the wider roadmap and security requirements.