Finance & Operations Assistant Manager

About BRANWYN

BRANWYN (www.branwyn.com) exists to support women in living fully, outside, in motion, and in connection with themselves, each other, and the natural world. We believe women deserve uncompromising comfort, technical performance, and natural materials without tradeoffs.

We build from the inside out: what touches the body matters. Our focus is seamless merino wool performance innerwear designed for real bodies, real movement, and real life. We sell direct to consumers through Shopify, fulfill through ShipBob, and work as a small, fully remote team where everyone owns a meaningful piece of the business.

The role

We’re hiring a Finance & Operations Manager to run the day-to-day money and operations work behind the brand. You’ll own bookkeeping and operations inputs, payables, tax and payroll administration, and daily order and reporting tasks. Our outside bookkeeping firm handles the monthly books from what you prepare.

• Reports to: Chief Financial & Operations Officer
• Type: Full-time, remote (US), Pacific or Mountain time zone
• Hours: West Coast US business hours, with enough overlap to handle same-day order holds and customer calls

You’ll work closely with our bookkeeping firm our rewash partner and our international customer experience team.

What you’ll own

• Accounting and close: keep documents organized, subledgers accurate, and deliver a clean monthly close package to our bookkeeping firm, including inventory in transit, work in progress, and reconciled freight/duty/tariff values.
• Payables and cash: run payables in Bill.com end to end, from vendor onboarding and W-9s to payments and wires under approval controls, and monitor bank balances and credit card payments to keep cash within set thresholds.
• Tax and compliance: own sales tax in Numeral and keep BRANWYN current on state registrations, permit renewals, annual reports and tax obligations in every state where we operate, including home rule cities and monitoring Shopify’s tax engine.
• Payroll and benefits: run semi-monthly, multi-state payroll, own our HR software, onboard and offboard employees, and administer benefits.
• Order risk and customer escalations: own held-order decisions, chargebacks and US phone escalations, working with our international CX team.
• Inbound production shipments: be the go-to person for when product is arriving. Create advance shipping notices in our ERP, then track and monitor every production shipment from overseas through delivery to ShipBob, flag delays early and drive them to resolution, and report on arrival status to the team.
• Operations coordination: be the point person for PR and marketing orders and for our rewash partner.
• Reporting: maintain the daily and weekly revenue, ad spend and inventory reports in Google Sheets.
• Office administration: route daily Zoom voicemails, sort and take action on mail from our PO Box, and keep track of shared equipment and physical items, including the printer, labeler, merchandise samples and keys.

Requirements

• 3+ years of hands-on bookkeeping or accounting operations experience
• Experience coding transactions, including an understanding of the difference between balance sheet and P&L items
• Experience running payables in Bill.com or a similar system
• Experience running payroll, ideally in more than one state
• Strong Google Sheets skills: lookups, pivot tables and maintaining recurring reports
• Quick to pick up new technology and comfortable learning new systems on your own
• Highly organized with files: you follow naming conventions and folder structures in Google Drive
• Comfortable calling customers and handling sensitive order issues with care
• Discreet with payroll, banking and personal data
• Self-directed in a remote team, managing daily, weekly and monthly deadlines and flagging issues early
• Based in the Pacific or Mountain time zone and able to work West Coast business hours
• Able to run regular errands, including dropping off packages at FedEx or similar shipping locations, with or without reasonable accommodation
• Space at home to store work equipment, such as a printer and product samples

Helpful, But Not Required (If you meet most, but not all, of the requirements above and below, we still encourage you to apply. We’re looking for someone with strong fundamentals, good judgment, and the ability to learn quickly.)

• Experience in e-commerce, apparel or anot…