Product Designer (Consultant, Experience & Design)

Category: UX/UI Design, Content & Research

reqId: P-100291

Posted Date: 10/15/2026

Work Environment: Remote

Exempt

widget: Full Time

Location: Baltimore, Maryland, United States

None

Up to 10% Travel

Job Requirements

Product Designer (Consultant, Experience & Design)

This role focuses on designing responsive, accessible, and user-centered workflows and web experiences across desktop, tablet, and mobile, from initial concepts through implementation. Responsibilities include working closely with product managers, content and service designers, software engineers, and business stakeholders to translate complex program requirements into intuitive user flows, wireframes, prototypes, and page layouts. The

role involves collaborating throughout the design and development process to ensure solutions align with program requirements and user needs. While the primary focus is feature delivery, the role also provides opportunities to utilize and contribute to the program’s design system as needed during delivery.

The Consultant, Experience & Design role combines expertise in Content Design, Content Strategy, Product Design, Service Design, User Research, and UX leadership. This role will possess the necessary skills at an advanced level of proficiency for setting the vision, strategy, and systems that guide cross-functional design teams in creating scalable, impactful, and user-centered solutions. The role requires a balance of strategic foresight, design mentorship, and hands-on expertise to deliver high-quality products and services that meet user, customer, and organizational needs.

At Fearless, the consultant ensures that products and services are intuitive, accessible, and meet the needs of diverse users. This role will possess and/or develop the skills to be able to span the domains of Content Design, Product Design, Service Design, Content Strategy, and User Research at a practical application level of proficiency. This Consultant role will work on projects that allow them to implement evidence-based solutions that balance organizational goals with user needs, while fostering inclusive and sustainable design practices across the organization.

Portfolio Submission

Please include a link to your portfolio with your application. Your portfolio helps our hiring team understand your previous work, design approach, and the role you played in creating solutions.

Your Responsibilities in this Role:

• Lead the design of intuitive user flows and website experiences across desktop, tablet, and mobile to support state government benefits delivery.
• Create sketches, wireframes, interactive prototypes, page layouts, and developer-ready specs in Figma taking design ideas from concept to implementation.
• Apply established design system patterns and contribute reusable components back to the component library as project needs evolve.
• Translate user needs, business logic, information architecture, navigation, and content requirements into cohesive and intuitive user experiences.
• Integrate accessibility throughout the design process in partnership with accessibility specialists, ensuring designs meet WCAG 2.2 AA standards and any program-specific accessibility requirements.
• Collaborate closely with Ruby on Rails and Salesforce engineers to validate technical feasibility, assess level of effort, and maintain design consistency through development.
• Present design concepts to stakeholders, incorporate usability and customer feedback, and iteratively refine designs through approval.
• Maintain clear component documentation and interaction guidance in Figma.
• Balance competing stakeholder needs while establishing scalable UX solutions that can be adopted across multiple teams and products.
• Ensure design decisions align with accessibility standards, usability best practices, and modern web standards.
• Partner closely with Product Managers, Content and Service Designers, and Engineers throughout discovery, design, implementation, and validation.
• Advocate for user-centered design principles while balancing technical constraints and business objectives.

The Impact You Will Create in this Role:

Fearless Impact:

• Collaborates with cross-functional teams
• Earn the trust of your customers and teammates by delivering world-class services.
• Be reliable in completing assigned objectives on time.
• Alert your teammates and supervisor immediately when you think a deliverable is at ri…