Office Assistant

MaidPro San Antonio Full-Time Office Assistant, with Hybrid Hours Opportunity

Position Overview

MaidPro San Antonio is looking for a dependable, organized, and solution-oriented Office Assistant to join our team! This position plays an important role in keeping daily operations running smoothly, providing exceptional customer service, supporting our field staff, and helping our business grow.

We are looking for someone who communicates confidently, thinks on their feet, enjoys solving problems, and takes pride in helping both customers and team members succeed. The ideal candidate is proactive, adaptable, comfortable handling multiple priorities, and able to maintain a positive, professional attitude in a fast-paced environment.

Previous experience in sales, customer service, scheduling, team leadership, or the cleaning industry is beneficial. However, we are willing to train the right person who demonstrates a strong work ethic, a willingness to learn, and a desire to grow with the company.

Position Details

• Schedule: Monday through Friday, 8:00 am - 4:00 pm
• Employment Type: Full-time
• Compensation: $15.00 per hour and up, depending on experience
• Additional Compensation: Monthly performance based bonuses available, basic medical benefits
• Reports To: Office Manager
• Training: Approximately 30 days of structured training
• Work Arrangement: Required to be in-office full time for the first 90 days, followed by a hybrid schedule with the opportunity to work from home two days per week, based on successful completion of the initial training and onboarding period.

Key Responsibilities: Customer Service & Sales

• Answer incoming phone calls, respond to customer inquiries, and provide friendly, professional service.
• Assist prospective clients by explaining our services and providing estimates
• Sign up and onboard new clients, ensuring a smooth and positive customer experience.
• Build strong client relationships through clear communication, follow-up, and dependable service.
• Communicate schedule updates, confirmations, or changes to clients.
• Resolve customer concerns using sound judgment and a solution-oriented approach
• Utilize established company policies to resolve client concerns

Scheduling & Daily Operations

• Schedule client appointments and assign in-field staff efficiently to maximize productivity and maintain effective routes.
• Communicate daily schedules, updates, and changes to in-field staff and other office personnel.
• Adjust schedules as needed to accommodate cancellations, new clients, and unexpected challenges.
• Coordinate with the Office Manager to ensure daily operations run smoothly and service commitments are met.
• Implement and follow established business procedures, workflows, and operational standards.

In-Field Staff Support & Leadership

• Ensure in-field staff have the necessary supplies, equipment, information and support to complete their daily assignments successfully.
• Monitor supply inventory, maintain organized storage areas, and coordinate replenishment as needed.
• Communicate professionally and effectively with a team of 15 or more in-field employees.
• Help maintain a positive, respectful, and productive work environment.
• Assist with conducting interviews, evaluating applicants, and supporting the hiring and onboarding process for new in-field staff.
• Collaborate with office staff and in-field staff to address challenges, improve efficiency, and support consistent service quality.
• Provide guidance and support to team members while escalating concerns to the Office Manager when appropriate.

Office Administration & Organization

• Maintain an organized, professional, and efficient office environment.
• Keep client records, schedules, and CRM information accurate and up to date.
• Use company systems and technology to document communications, manage workflows, and track important information.
• Identify opportunities to improve processes and help implement effective business practices.
• Accept constructive feedback, apply it, and continuously improve job performance.
• Complete additional duties and projects assigned by the Office Manager.

Skills & Qualifications

We are looking for someone who demonstrates the following qualities:

• Excellent verbal and written communication skills.
• Strong customer service and telephone communication skills.
• Sales experience and the ability to confi…