Service Designer

Be part of something meaningful – help shape the future of aged care at Bethanie.

We are currently seeking a Service Designer to join our People & Transformation team. In this role, you will operationalise human-centred design principles to re-imagine employee and customer experiences across a range of initiatives aligned with our Thriving Communities strategic vision.

• Fixed-term position, 12 month contract – covering parental leave
• Working 0.8FTE at our West Perth support services office. You can work these hours across 4 or 5 days.
• Flexible working arrangements available, including the opportunity to work from home two days per week.

About the role

Reporting to our Manager – Service Design and Digital Enablement, your key focus will be to bring design thinking and agile business transformation practices to life. You’ll work collaboratively to deeply understand customer needs, co-create solutions, and drive positive change.

Your responsibilities will include:

• Partner with cross-functional teams to co-design care and service delivery solutions that are desirable, feasible and sustainable.
• Apply design thinking methodologies to uncover customer and employee insights.
• Develop personas and journey maps to guide thoughtful design decisions.
• Use diverse research methods including interviews, surveys and analytics to validate ideas and shape experiences.
• Facilitate agile business transformation conducting sprints, stand-ups, and retrospectives to keep initiatives on track.
• Clearly articulate insights and design concepts, influencing key stakeholders with confidence.

About you

We’re looking for a creative, empathetic, and collaborative design thinker who thrives on solving complex challenges and driving meaningful change.

You will bring:

• Experience in design thinking and human-centred design methodologies within customer experience design, service design, or similar roles.
• Experience working with agile methodologies and practices e.g. sprints, stand-ups, retrospectives.
• Strong research and analytical skills, with the ability to transform data into actionable insights.
• Excellent communication skills, both written and verbal.
• Ability to present and articulate insights and design concepts clearly and persuasively.
• Strong interpersonal skills and the ability to work effectively in a team environment.
• Experience with Lean and CX projects will be highly regarded.
• Tertiary qualifications in Business, Design, Service Design, or related fields desirable.

Working with Bethanie

At Bethanie, we’re committed to creating a supportive, compassionate workplace where our people and customers can thrive. Alongside a nurturing work environment, you’ll also enjoy a range of benefits, including:

• Financial benefits: Salary packaging up to $15,899 per annum for everyday living expenses, plus up to $2,650 per annum for meals and entertainment, and additional benefits for parking — increasing your take home pay
• Wellbeing benefits: A comprehensive mental health and wellbeing program and free annual flu vaccinations
• Culture and connection: A supportive team environment, regular team events and an annual awards night
• Lifestyle benefits: Retail discounts and savings via FlareHR, and gym membership discounts through Anytime Fitness

To Apply

Please click on apply to upload your resume and brief cover letter before the closing date of 6 November. Our process will include a questionnaire to finalise your application.

If you require any further information or would like to have a confidential discussion, please contact our Talent Acquisition team on 131 151.