Senior Account Manager - Issues & Crisis Communications

Agency FleishmanHillard

Job Function Communications and PR

Job Subfunction Public Relations

Job Description If you’re looking to continue your communications career in an award-winning global agency, then this might just be the role for you!

Why FleishmanHillard?

We have been named PRWeek’s Global Agency of the Year and Best Places to Work; a “Standout Agency” on Advertising Age’s A-List; NAFE’s “Top 50 Companies for Executive Women” for six years running; and among our firm’s award-winning work we’ve taken home 5 Lions at the Cannes International Festival of Creativity in previous years.

We are committed to creating an inclusive and equitable working environment for everyone. As the only PR Agency awarded EY’s National Equality Standard (twice!), all applicants will receive consideration for employment without regard to race, religion, ethnicity, gender identity, sexual orientation, national origin, disability or age. Do let us know if you need any adjustments made during the interview process.

The Team Our Crisis and Issues team is a true centre of excellence, relied upon by the firm’s clients and a multitude of legal partners to advise organisations through complex issues and reputational threats. The team’s work spans crisis and issues preparedness, client training, executive advisory, live incident response, longer term issues management and reputation recovery. As a sector agnostic team, individuals work across a broad range of issues including Public Inquiries, litigation, workplace culture and restructuring challenges, mis and disinformation, cyber incidents, DE&I matters and product failures and recalls. Our London team, based within our Corporate Affairs practice, has crisis consultants embedded within some of our largest accounts and are a key component of our global network of crisis practitioners, partnering with them on a regular basis, particularly when supporting multimarket clients.

The Role As a Senior Account Manager in the Crisis and Issues team, you will play a leading role on retained crisis accounts and support on shorter term projects. You’ll handle complex, fast-paced work that with be equal parts challenging and rewarding, offering maximum opportunities for both learning and exposure to different types of issues and businesses.

Key Responsibilities Include Being a trusted point of contact for clients and crisis contacts, driving forward day-to-day account activity and coordinating account teams

Responding to live enquiries on retained accounts, including from media, supported throughout by Senior Account Director or above

Creating and participating in fictional simulations and table top exercises as part of a broader team

Leading crisis communications preparatory materials including playbooks and response plans

Drafting crisis and issues materials suitable for various stakeholder groups

Client coordination and management during live crisis activations

Monitoring, reporting and providing analysis on live incidents

Supporting and contributing to the identification of new business opportunities, actively participating in presentations/pitch meetings where possible

Contributing to the management of client budgets; tracking, billing and communications

Developing and coaching junior members of the crisis team and accounts teams

About You Experience handling and managing a variety of crises, issues and/or incidents

Experience within an agency environment

Exceptional writer for materials used within a crisis, issues or incident context

Ability to provide confident client counsel and builds trusted client relationships

Experience contributing to and/or leading on client issues management strategies

Strategic thinker with advanced understanding of business issues and the wider context in which organisations operate

Have the right to work in the UK and be able to work in our Bankside office at least 3 days p/week.

If this sounds like you, we’d love to hear from you!

What We Offer You A warm and friendly team with a fantastic portfolio of global and UK clients

A truly global network, the opportunity to be part of multi-market campaigns, regularly working with colleagues across the globe.

Global mobility, a programme of short-term or permanent exchange opportunities, particularly in EMEA or the …