Service Operations Designer, AI and Product Office - Boston, MA or Remote

For our client, we are seeking a Service Operations Designer, AI and Product Office to join the team of a leader in the Healthcare space.

This role will help shape how new services are designed, launched, and supported across care delivery and market operations. The position sits at the intersection of service design, operational strategy, and AI enablement, with a focus on creating scalable workflows that support clinical and operational teams. The right candidate will partner closely with product, design, engineering, market operations, and clinical leaders to improve service delivery and prepare teams for future rollout.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $112,700 – $193,200 annually

Responsibilities

• Embed with local teams to observe and map current care delivery processes
• Facilitate working sessions to identify and design solutions for workflow issues
• Document observations weekly for team review and future reference
• Design service blueprints detailing roles, workflows, and policies for new products
• Collaborate with product, design, and engineering teams to define product and operational requirements
• Work with market operations and clinical leaders on service operating decisions
• Establish operational measures and baselines for assessing change impact
• Develop change management plans to prepare teams for new service implementations
• Ensure service designs are documented for adaptation in future markets
• Enhance AI fluency among market teams to safely utilize AI tools

Qualifications

• 7+ years in operations, process improvement, or service design, particularly in care delivery settings
• Experience in healthcare or large, complex organizations
• Proven track record of designing and launching new services with clinical or operational teams
• Skilled in planning and facilitating Lean or kaizen events
• Familiarity with AI tools, including experience designing and implementing AI solutions
• Ability to work as a senior individual contributor across functions
• Proficient in GitHub, process mapping, and analytics tools
• Strong writing skills for documentation and decision-making
• Demonstrated relationship-building skills across all organizational levels

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase options
• 401k contribution
• Flexible remote work options within the U.S.

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.