E-commerce Virtual Assistant

Job Summary:
We are a well-established jewelry brand, and we invite you to start your next chapter as a highly organized E-commerce Operations VA who keeps our online store and marketplace channels running smoothly day in and day out. The role covers order processing, website upkeep, product listings on Amazon and Nordstrom Marketplace, social shop management, and product preparation for our website customizer. We’d welcome your application if you’re meticulous and comfortable with technology, and just as happy processing orders as you are making light code updates or working in Photoshop.

Key Responsibilities:

• Process Shopify and Nordstrom Marketplace orders, create airway bills (AWBs), and keep stock levels accurate
• Help customers with friendly, timely replies to their inquiries
• Check that the website runs properly and keep the homepage fresh
• Manage promo codes across the site, including abandoned cart flows and promo code updates on product pages
• Reorder collections and assist with new product uploads to the online store
• Add and maintain product listings on Amazon and Nordstrom Marketplace, including descriptions, inventory shipments, and clearing listing flags or documentation issues
• Update shop links, images, and product mapping across Meta Commerce Manager, the Shopify Shop App, and TikTok Shop
• Prepare product images in Photoshop for our website customizer and code new customizer products with our developer

Mandatory Skills:

• Solid hands-on experience managing a Shopify store (orders, products, site content)
• Experience with Amazon Seller Central, including listings, inventory, and issue resolution
• Comfortable making light code edits to product pages and templates (HTML/CSS or Shopify Liquid)
• Working proficiency in Photoshop for preparing product images
• Experience processing e-commerce orders and creating shipping labels or airway bills
• Steadfast, detail-aware, and comfortable working on your own
• Strong communication skills for customer support and team coordination

Preferred Skills:

• Experience with other retail marketplace platforms
• Familiarity with Meta Commerce Manager, TikTok Shop, and the Shopify Shop App
• Experience creating or managing GS1 barcodes
• Familiarity with QuickBooks
• Experience working alongside web developers on site features or fixes
• Background in fashion, jewelry, or accessories e-commerce

Why Join Us:
This is a stable, long-term role at the center of an established brand’s day-to-day operations, with a thorough handover and detailed video training guides to help you succeed. You’ll own our online channels and work directly with a small, supportive team that values reliability and treats its people well.