Administrative and Insurance Billing Assistant for Elena

I’m Rhino Julie, and I LOVE building super teams to service our clients’ needs.

If you love a challenge, love problem solving, love working with others (and also love working by yourself LOL), and it makes you happy when you overdeliver for clients, I want you on my team!

My promise to you:

*I provide a FUN working environment.

*We are constantly learning new things.

*We are a team who wants to be the best at what we do, which means you have the BEST teammates.

*I ALWAYS pay on time.

*I treat all of my team members with respect and love.

Client Overview:

Elena is an awesome healthcare practitioner and she is looking for an equally awesome unicorn to take insurance billing off her plate so she can spend more time caring for her patients.

Client Requirements:

• Must be able to work 5 hours every Tuesday and Thursday, 8 AM to 1 PM US Eastern Time
• Must be able to work 10 hours weekly, with potential to increase based on performance
• Must have strong English communication skills (written and verbal)
• Must be highly organized, detail-oriented, proactive, and able to manage multiple priorities independently
• Must be highly dependable, highly motivated, trustworthy, proactive, and solution-oriented
• Must be efficient and accurate, with a commitment to quality control
• Must have medical insurance billing experience, ideally with a chiropractic practice (Medicare, etc.)
• HIPAA certification is a plus!
• Must be comfortable calling insurance companies
• Must have a positive attitude
• Would love someone who is genuinely excited about chiropractic care
• Must be comfortable speaking English clearly with minimal accent for phone calls

Responsibilities/Tasks:

Must-Have Experience (Responsibilities You Must Be Proficient In):

These are the tasks the VA needs to handle independently and confidently from day one:

Insurance Verification & Follow-Up:

• Contact insurance companies to verify coverage, benefits, and claim status
• Conduct follow-up calls regarding outstanding claims and insurance-related inquiries
• Learn about the charges and how to calculate how much a patient should pay or be credited after hearing back from the insurance company
• Document call outcomes and update records accurately based on provided instructions

Billing Support:

• Assist with billing-related administrative tasks and maintain accurate records
• Review insurance payments and help ensure charges are processed correctly
• Support the tracking and resolution of billing discrepancies as needed
• Help insurance billing cases using ChiroTouch and OfficeAlly (experience with either is a plus!)
• Review chart notes before billing to make sure every visit is coded correctly, documented completely, and charted with the right fees
• Send chart notes by fax for personal injury cases

Data Entry & Record Management:

• Enter and maintain accurate client, insurance, and billing information within company systems
• Update spreadsheets, records, and documentation with a high level of accuracy
• Organize and maintain administrative data to support efficient operations

Nice-to-Have Experience (Responsibilities You Can Learn Over Time):

These tasks are valuable but can be trained on the job:

• Review accounts receivable to identify which balances need patient statements, which should be written off, and which may need correcting
• Follow up with patients after their second and third missed appointments using the practice’s existing scripts
• Reschedule patients into available openings on the schedule
• Assist with front desk administrative tasks that can be handled remotely