Travel Booking & Operations Assistant

Job Summary:
Start your next chapter as a highly organized and detail-oriented Travel Operations Assistant supporting a busy independent travel advisor. You’ll be the dependable right hand who keeps every client’s trip on track by owning reminders, itineraries, and inbox flow inside one clean, central system. We’d welcome your application if you’re proactive and dependable, take ownership of deadlines, and make sure nothing slips through the cracks.

Key Responsibilities:

• Set up and maintain one organized system that tracks every client, trip, key date, and payment milestone
• Create and manage automated email sequences for trip, pre-departure, and payment reminders so clients are always kept informed on time
• Schedule and send reminders before each client’s trip so no date or deadline is ever missed
• Put together clear, well-formatted client itineraries and update them whenever trip details change
• Run a high-volume inbox by sorting, prioritizing, replying to routine inquiries, and flagging anything that needs personal attention
• Watch upcoming trips and payment due dates and share a daily or weekly “what’s due” overview
• Keep client records accurate and current

Mandatory Skills:

• Strong organizational and time management skills and true reliability around deadlines and follow-through
• Experience setting up and running email automations or reminder workflows in email marketing or CRM automation tools
• Comfortable putting together and formatting itineraries and working with booking or trip details
• Excellent written English with a warm, professional style for client-facing communication
• Experience running a busy inbox and handling several clients and priorities at once
• Comfortable with technology and quick to learn new systems and tools
• Steadfast, detail-aware, and comfortable working on your own
• Strong communication skills

Preferred Skills:

• Previous experience supporting a travel advisor, travel agency, or hospitality/concierge business
• Familiarity with travel booking platforms and itinerary-building tools
• Experience setting up a CRM or process from a blank slate
• Able to oversee several projects at the same time

Why Join Us:
This is a great opportunity to become the trusted right hand of a growing travel business, with real ownership of the systems that keep it running smoothly. You’ll enjoy variety, autonomy, and the chance to make an immediate, visible impact. If you love bringing order to chaos and take pride in keeping things on track, we’d love to hear from you.