Software Engineer- Mulesoft, MTS/SMTS

Job highlights

• Required Skills . A demonstrated,genuine AI-first approach to engineering - using AI to move faster,build fluency across the stack,and contribute well beyond your core specialty. .
• Apply today to not only shape the future - but to redefine what s possible - for yourself,for AI,and the world. . .

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

**About Salesforce**

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn t a buzzword - it s a way of life. The world of work as we know it is changing and were looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforces core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Role

We are looking for a forward-thinking Software Engineer to own, administer, and scale our MuleSoft integrations across our Finance systems landscape, supporting mission-critical business processes. In this role, you will serve as the primary process expert for your service area, keeping enterprise APIs running smoothly while working closely with developers, business stakeholders, and cross-functional teams to support end-to-end Salesforce business processes.

Beyond core administration, you will drive operational efficiency by analyzing support trends, identifying enhancements, and actively redesigning workflows by integrating AI agents alongside human support engineers. If you are agile, adaptable, and bridge the gap between enterprise integrations, platform reliability, and modern AI automation, this is your play.

Key Responsibilities

MuleSoft Platform & Finance Systems Administration

• Core Administration: Lead day-to-day administration, configuration, scaling, and proactive monitoring of MuleSoft integrations supporting core Finance and enterprise systems across CloudHub 2.0 and Runtime Fabric.
• Environment & Security Governance: Manage runtime configurations, secrets, environment variables, TLS certificates, and OAuth security while maintaining strict segregation of duties.
• Lifecycle Operations: Execute application restarts, runtime upgrades, capacity scaling, and configuration updates with minimal system downtime.

Application Support, Maintenance & Trend Analysis

• Production & Incident Support: Resolve technical and functional system issues across enterprise applications, analyzing logs, alerts, metrics, and transaction traces to intercept failures early.
• Proactive Improvement: Perform trend analysis on recurring support tickets to identify root causes and implement system enhancements that reduce overall support volume.
• Salesforce & Ecosystem Alignment: Serve as a primary process expert collaborating with developers, QA, infrastructure teams, and business stakeholders to support end-to-end Salesforce workflows and deploy new functionality.

AI-Driven Workflow & Process Automation

• Agentic Workflows: Design and implement intelligent support systems where AI agents collaborate alongside human support engineers to resolve incidents faster.
• Process Transformation: Identify manual, repetitive IT and business processes across the organization and transform them into streamlined, automated workflows.
• Automation Health: Continuously monitor existing automations, troubleshoot pipeline failures, and optimize system performance.

Release, Change Management & Governance

• Deployment Pipelines: Oversee sandbox environments, UAT testing, and production releases using established CI/CD best practices.
• Cross-Functional Coordination: Align major releases, enhancements, and platform upgrades across business stakeholders and development teams.
• Documentation: Maintain comprehensive, audit-ready technical documentation for system configurations, integrations, and business processes.

What You Bring

• MuleSoft Mastery: 4+ years of hands-on administration and implementation experience using the Anypoint Platform (Runtime Manager, C…