IT Customer Service Desk Advisor - 1st Line Support

IT Customer Service Desk Advisor - 1st Line Support

Home worker

Fixed Term 12 months / Full time

£25,366 - £28,857 per annum

Reference: CFPS/IDS/031/26

Closing date: 22 October 2026

About The Team:

SRUC (Scotland’s Rural College) is a specialist higher education institution delivering tertiary education, research and consultancy. SRUC’s principal purpose is to advance education, science, research, and environmental protection and improvement in rural and land-based industries, both domestically and internationally.

The Opportunity:

The purpose of this role is to provide IT support & training to end users and students across SRUC whilst maintaining and creating good working relationships with staff and colleagues to provide a high level of customer care.

This is a full time role on a fixed term contract for 12 months.

Key Responsibilities:

As a Customer Desk Advisor, you will have the following duties:

• Act as single point of contact through a shared service desk for IDS related queries
• Support users (Staff, Students and other authorised users) in the resolution of issues with respect to using SRUC systems, equipment and facilities.
• Configuration, installation and repair of equipment using automated tools or processes defined by IDS infrastructure managers or processes.
• Undertake IT operations, such as equipment movement
• Support business events where Audio Visual systems are required.
• Log calls and undertake tasks as prioritised by the Service Desk system adopted to ensure adherence to IDS Service Level Agreements
• Assist in creating a robust knowledge base by creating user friendly documentation/ help guides for staff/students and for support/service desk team.
• Conduct site visits as required.

Minimum Qualifications and Experience:

• Educated to SCQF Level 6 or above (ONC or equivalent) in Computer Science or Information Technology or related experience.
• Customer Focus/Skills
• Relationship Management
• Proven experience in support of Microsoft products
• Problem resolution in areas such as printing, Wi-Fi and Audio Visual
• Customer Service experience
• Knowledge of Setup and Problem resolution in PC/Laptop end user

Eligibility for Sponsorship:

This role is not eligible for sponsorship under the Skilled Worker route. If you are a migrant worker, you will need to ensure you have an appropriate visa to evidence the necessary right to work in the UK.

Admin ref: CFPS/IDS/031/26

Why work for SRUC?

• Generous annual leave
• Enhanced pension contributions
• Cycle to work scheme
• Discounted RAC Membership
• Generous family leave
• Flexible working patterns
• Tailored investment in and individuals’ learning and development

How to Apply:

Please complete an online application form by clicking ‘Apply’

Please read the Job Particulars document before applying.

SRUC Leading the way in Agricultural and Rural Research, Education & Consultancy.

SRUC is committed to valuing Diversity, advancing Equality and respecting Human Rights throughout the organisation and encouraging applications from disabled people using the “Disability Confident Employer” symbol. SRUC is a member of the Athena SWAN charter.

SRUC. A Charitable company limited by guarantee, SC003712. Registered in Scotland No SC103046