Admin Assistant | Day Shift | Work from home | Weekends Off

Exceptional Portfolio Administration. Lasting Confidence in Australian Wealth Management.

Strong client relationships rely on accurate information and dependable administrative support. As an Admin Assistant, you’ll contribute to daily business operations through document management, financial data entry, portfolio reconciliation, and client service coordination. At Emapta, you’ll have the opportunity to support an established Australian advisory business while developing your expertise and building a lasting global career.

Job Overview

• Employment type: Full-time
• Shift: Day Shift, Weekends Off
• Work setup: Work From Home (with occasional client visits and team collaboration activities)

Exciting Perks Await!

• Competitive Salary Package
• Work from home arrangement
• HMO coverage with free dependent upon regularization
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Day shift schedule
• Fully customized Emapta laptop with peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1-3 years of relevant experience
• Experience working with Australian clients or in a BPO environment preferred
• Fluency in spoken English desirable
• Ability to manage client expectations effectively
• Ability to build trust and rapport with clients
• Ability to quickly assess unfamiliar or unexpected situations
• Ability to manage competing deadlines and conflicting priorities
• Proficiency in Microsoft Office Suite
• Professional demeanor
• Strong numerical skills
• Excellent attention to detail
• Ability to quickly grasp and apply new concepts
• Strong analytical skills
• Strong organizational skills

Your Daily Tasks

• Manage the Portfolio Service Inbox and Client Service Inbox
• Manage the Portfolio Service mail house
• Maintain and organize client documents and records
• Collate term deposit rates weekly
• Reconcile client portfolios in Xplan
• Enter and update client portfolio changes in Xplan
• Generate monthly cash reports
• Review and update managed fund documentation
• Provide ad hoc support to AU Client Service Managers
• Provide ad hoc support to the PHP Senior Admin Assistant or Team Leader

Key Performance Indicators

• Complete monthly client portfolio reconciliations from the 5th to the 9th, addressing all quality review points
• Update implementation spreadsheets, enter cost base data, file contract notes and confirmations, and process ASTFs and OMTs daily
• Complete annual review reconciliations accurately and on time, and promptly raise queries with Client Service Managers
• Complete term deposit rate sheets every Monday by midday, update maturing deposit records by the 25th, and update managed fund applications by the 21st of each month
• Generate Xplan reports and platform statements, and complete ad hoc CSM support tasks within required timelines
• Complete Xplan tasks by their due dates, including application forms for new PPAs, additional investments, changes of trustees, and WRAP applications

About the Client

Our client is one of Australia’s largest privately-owned accounting and wealth advisory firms. Since 1981, they have helped individuals and private businesses achieve financial success through sophisticated advisory, private wealth, and business services. They prioritize strong client relationships, strategic thinking, and leadership while continuously evolving their business and investing in cutting-edge technology. Their experienced and motivated team ensures clients meet their financial and business objectives while fostering professional growth…