Customer Service Representative

Job description Responsibilities:
- Greet and check-in patients in a friendly and professional manner
- Answer phone calls and direct them to the appropriate department or staff member
- Schedule appointments and manage the appointment calendar
- Collect and update patient information, including medical history and insurance details, as well as deductibles and high-dollar co-pays/coinsurances
- Verify insurance coverage and process insurance claims
- Maintain patient records and ensure confidentiality of sensitive information
- Coordinate referrals to other healthcare providers as needed
- Manage the front desk area, including keeping it clean and organized

Qualifications:
- Previous experience as a medical receptionist or in a similar administrative role is required
- Knowledge of medical terminology, procedures, and insurance processes is a plus
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Proficient in using computer systems, electronic health records (EHR), and phone systems
- Ability to multitask and prioritize tasks in a fast-paced environment
- Professional demeanor and customer service-oriented attitude

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Pay: $24.97 - $30.07 per hour

Benefits:

• 401(k)
• Flexible schedule
• Vision insurance

Work Location: Remote