Senior Manager, Product Management-CDX Product Strategy

Senior Manager, Product Management-CDX Product Strategy

At Capital One, we are relentless innovators with a proven track record of transforming customers’ experiences and the financial services industry. We’re delivering best-in-class innovation so that our more than 100 million customers can manage their finances with ease. 

We consider ourselves the bank a technology company would build—empowered to use artificial intelligence (from machine learning to generative AI) to transform everyday banking into real-time, intelligent products that help customers improve their financial well-being. We’re all-in on the cloud and are a leader in the adoption of open source. We build our own products and release them with a speed and agility that allows us to get new customer experiences to market quickly. We’re going boldly where no bank has gone before. And, as a founder-led company, we are centered in our mission to help customers succeed.

**The Role General Responsibilities**

We’re seeking a Senior Manager, Product Strategy, to support strategic priorities for the Consumer Product (CDX) leadership team under Emily Roberts. CDX is an exciting space with diverse product responsibilities. The Consumer and Developer Experience (CDX) organization drives the critical platforms that power world-class digital engagement for our customers and best-in-class tools for the developers who build them. Our diverse portfolio spans the Capital One mobile app, advanced marketing and personalization engines, AI-driven platforms that transform how we build software, and essential enterprise risk and supplier capabilities. By unifying these consumer, developer, and enterprise operations, CDX accelerates our ability to modernize core systems, strengthen the company’s risk posture, and deliver seamless experiences at massive scale.

The Senior Manager will join a horizontal product and strategy team that supports priorities across CDX. The product and strategy team serves as an internal engine for both vision and strategic alignment, occupying a unique space at the intersection of strategic advisory and product creation. We operate with the rigor of top-tier consulting to solve the organization’s hardest strategic questions, drive the annual planning process, and align our long-term priorities. At the same time, we are builders: we act as an innovation lab, developing prototypes and partnering closely with product and engineering teams to translate conceptual visions into tangible, scaled digital experiences. We are looking for someone who thrives in this duality—someone who is equally energized by big-picture questions about where the world is going, thorny problems that require a strategic mindset and close partnership with product and tech teams, and hands-on building. 

Specifically, the Senior Manager will:

• Lead the annual CDX strategy
• Partner with CDX leaders to answer thorny strategic questions, using a consulting-style model
• Lead priority strategic initiatives for CDX, such as AI transformation
• Support the organization’s intelligence unit, providing analytics, landscape assessments, thematic deep dives, and more to help the organization see around corners and anticipate headwinds and tailwinds
• Set the vision for long-term product innovation, including partnering with engineering to deliver product prototypes
• Obsess about internal and external customer satisfaction by establishing trusted, close touch relationships with key stakeholders throughout the company
• Contribute to CDX organization’s strategic capabilities (e.g., by developing and delivering trainings)
• Role model AI adoption by inventing and spreading solutions that improve work efficiency, quality, and fun

The Person

Exceptional strategy and strategic problem-solving skills, with a record of answering hard questions in ambiguous areas

• A strong product orientation, including a record of understanding customers’ needs and working backwards to deliver experiences and solutions that deliver results for the customer and the business
• An innovation mindset, characterized by a future orientation, the ability to set a vision, and a willingness to push boundaries
• Strong relationship-building skills that result in trusted partnerships across organizations
• Ability to establish credibility with senior leaders and colleagues from different disciplines (e.g., data scientists, P&L owners, designers, engineers)
• Intellectual curiosity: an interest in un…