AI Operations Manager

About Legend At Legend, we’re building next-level player experiences. With 20+ years of proven success we’re the world’s leading Sports and Gaming marketing company.

Our people are our edge. 600+ sharp, ambitious Legends across 22+ countries who move fast, learn quickly and win together. Here growth isn’t a perk, it’s the standard. You’ll stretch, level-up and carve out a career as bold as the products we build. We celebrate wins and create experiences that people talk about for years - for our players & for each other. If you’re ready to shape the future of player experience and enjoy the ride while you do it, this is where you’ll thrive.

The Role As the AI & Operations Manager you’ll own turning business challenges into AI agents and automated workflows that change how Legend works—reducing manual work, freeing up teams and delivering measurable productivity gains.

Partnering with teams across Legend, you’ll identify the biggest opportunities and take solutions from idea to everyday use. You’ll design, build, test and launch them, then own their performance and ongoing improvement.

You’ll make AI practical and reliable, giving teams the tools to achieve more without needing to become AI experts themselves.

This is the first hire like this in Legend - giving you the space to shape the role.

Your Impact

• Turn business problems into AI solutions: Work directly with teams to understand operational challenges, pain points and opportunities and determine where AI, agents or automation can provide the right solution.
• Design and build AI agents: Translate business requirements into agent behaviours, workflows, prompts, logic, integrations and configurations, building solutions from initial concept through to working product.
• Own implementation end-to-end: Lead discovery, solution design, configuration, testing, deployment and production readiness.
• Build automated workflows: Connect agents with the systems, APIs, data and workflows required to automate processes effectively.
• Prototype and iterate quickly: Build and test solutions, gather feedback and continuously refine them until they deliver the required business outcome.
• Operationalise what you build: Ensure solutions have the documentation, controls, monitoring and support processes required to operate reliably at enterprise level.
• Own agents in production: Take responsibility for the ongoing configuration, maintenance

What You’ll Bring

• Proven experience in building AI tools or introducing automation tools - ideally into operational teams
• Strong change managment experience
• Demonstrable experience in take a business concept & turning it in to a tangiable solution that improves productivity

Why Legend?

• Super smart colleagues to work alongside and learn from.
• Engaging development opportunities at all levels.
• Tailored flexibility for your work-life balance.
• Annual discretionary bonus to reward your efforts.
• Paid annual leave PLUS a well-deserved break to recharge your batteries during the festive season! Our offices are closed between Christmas and New Year’s, allowing you to enjoy downtime without dipping into your annual allowance.
• Exciting global Legend events, where we unite in person to ignite our shared passion and unveil the exciting strategies for the year ahead!

Unlock your full potential by joining the Legend team. To support you on this journey, we provide an extensive array of global benefits, alongside local perks.

The Interview Process 1st Stage - Talent Partner

2nd Stage - Hiring Manager

3rd Stage - Scenario based interview with Legend’s AI Champions

Legend is an Equal Opportunity Employer, but that’s just the start. We believe different perspectives help us grow and achieve more. That’s why we’re dedicated to hiring and developing the most talented and diverse team- which includes individuals with different backgrounds, abilities, identities and experiences. If you require any reasonable adjustments throughout your application process, please speak to your Talent Partner or contact the team on  [email protected] , and we’ll do all we can to support you.