Key Account Manager – F&S Systems

About The Role This full-time Key Account Manager – F&S Systems position with SSR C&T covers London, the Home Counties and the M4 corridor. The postholder develops and retains customer relationships, sells installation packages and seeks fresh business across assigned accounts. Duties include account planning, regular review meetings, performance reporting and achieving agreed sales targets. Applicants should demonstrate proven account management, strong negotiation and relationship-building skills, plus a record of hitting revenue goals within fire and security. The salary ranges from £45,000 to £55,000, supplemented by commission, a car or allowance, 25 days holiday and further benefits.

The successful applicant will be responsible for developing and retaining key customer relationships, selling installations packages, and identifying new business opportunities across all accounts given. The role focuses on delivering excellent customer service, achieving sales targets, and ensuring customer retention. The role is covering the London, Home Counties and M4 corridor, and comes with a basic salary to £55,000 plus commission, car/allowance, 25 days holiday & package, working for a well-respected regional fire and security installer.

Key Responsibilities

• Develop and manage customer account plans to increase revenue and retention.
• Conduct regular customer review meetings, providing reports and performance updates.
• Build strong relationships and effectively manage customer expectations.
• Ensure contractual expectations, sales targets, and order objectives are achieved.
• Provide timely quotations and support the delivery of services.
• Identify and secure new business opportunities within existing and prospective accounts.
• Produce accurate sales forecasts and monthly account status reports.
• Support credit control activities to maintain agreed payment terms.
• Stay up to date with industry legislation and product developments, sharing relevant updates with customers.
• Represent the company professionally and act as a trusted advisor to clients.

Person Specification

• Proven account management and sales experience.
• Strong communication, negotiation, and relationship-building skills.
• Ability to develop and implement effective account growth strategies.
• Highly organised, structured, and results driven.
• Customer-focused with a commitment to service excellence.
• Consistent track record of achieving or exceeding sales targets.
• Experience within the Fire & Security sector
• Energetic, proactive, and self-motivated.