Customer Success Manager (Dutch & English Speaker)

• Customer Success Managers are strategic partners within Instructure’s Customer Experience team who provide value by forging strong consultative relationships, driving long-term success, and ensuring customers achieve their goals
• In this role, you will partner with high-value education accounts across BeNeLux and Central Europe, nurture key stakeholder alignments, propose tailored product solutions, drive adoption and revenue retention, collaborate with sales for growth, advocate for platform enhancements with product and engineering teams, and contribute to cross-functional initiatives
• Building and nurturing trusted relationships with senior educational stakeholders to align on desired outcomes and business drivers
• Proactively identifying challenges and recommending tailored Instructure solutions to promote innovation and best practices
• Driving product adoption, maximizing revenue retention, and collaborating with sales to support pipeline generation and customer growth
• Gathering customer feedback to advocate for platform enhancements with product and engineering teams
• Managing tasks dynamically, prioritizing effectively under pressure, and participating in cross-functional customer experience initiatives

Benefits

• Join a passionate community of educators and the people working to support them
• Access to a large course library, mentoring and coaching opportunities, and regular feedback
• Community engagement (partnerships, volunteering, free learning resources, and ongoing outreach efforts)
• Office culture that values outcomes and impact above all
• Equity and ownership programs give every employee a stake in our future
• Ownership, recognition, and celebrations of shared success
• Growth opportunities (we’re all about helping our people move into (and thrive in) new roles)- A Bachelor’s degree
• Strong technical aptitude and familiarity with CRM and project management tools
• A background or strong affinity within the education sector, coupled with enthusiasm for education and technology
• Minimum of 4 years of experience in Customer Success or SaaS account management, ideally within Educational Technology
• A results-driven mindset with a strong capacity to prioritize tasks in a fast-paced environment
• Fluency in both English and Dutch languages
• Excellent verbal and written communication skills with the ability to adapt tone and influence senior stakeholders empathetically