Senior Compliance Manager

SENIOR COMPLIANCE MANAGER

LOCATION: LONDON

This career opportunity is available at Santam Syndicate 1918 for a Senior Compliance Manager, who will be based in the UK & have right to work in the UK.

WHAT WILL YOU DO?

The Senior Compliance Manager will provide oversight of the compliance, conduct and regulatory framework across the Syndicate and its associated UK MGA.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Key responsibilities:

Regulatory Compliance & Governance:

• Oversee the compliance framework across the Syndicate and MGA, ensuring alignment with FCA, PRA, Lloyd’s and Santam Group requirements.
• Coordinate regulatory submissions, responses and reporting delivered through Asta Managing Agency and DMGA.
• Monitor regulatory developments and advise senior stakeholders on emerging regulatory risks and obligations.
• Support regulatory reviews, audits, inspections and information requests.
• Provide pragmatic, risk-based advice and challenge to the business and executive leadership.

Conduct Risk & Customer Outcomes:

• Lead oversight of conduct risk management and promote a strong conduct and compliance culture throughout the organisation.
• Support the implementation and ongoing oversight of FCA Consumer Duty requirements and customer outcome initiatives.
• Oversee Product Oversight Group (POG) activities, including product governance, fair value assessments and distribution arrangements.
• Monitor and challenge conduct risk indicators, management information and remediation activities.
• Drive ethical decision-making and accountability across the business.

Complaints & Customer Oversight:

• Oversee complaints handling arrangements in line with FCA DISP and Lloyd’s requirements.
• Review complaint trends, root cause analysis and thematic issues.
• Ensure systemic conduct or customer outcome concerns are identified, escalated and addressed appropriately.

Financial Crime & Sanctions:

• Provide oversight of financial crime, sanctions and related compliance frameworks.
• Ensure effective controls, sanctions screening, referral processes and escalation arrangements are in place and operating effectively.
• Support the identification and management of emerging financial crime and regulatory risks.

Stakeholder Engagement:

• Build strong relationships across Santam Group, Asta Managing Agency, DMGA, underwriting teams, delegated authority functions and governance committees.
• Influence and engage senior stakeholders with credibility and confidence.
• Deliver clear, practical and commercially focused compliance guidance.

QUALIFICATIONS AND EXPERIENCE:

• Degree qualification or equivalent.
• ACII or equivalent insurance qualification.
• ICA Advanced Certificate, ICA Diploma or other recognised compliance qualification.
• Experience within the Lloyd’s and London Market insurance sector.
• A minimum of 10 years’ compliance experience within regulated financial services, with at least 5 years in a senior compliance, conduct risk or regulatory oversight role.

KNOWLEDGE AND SKILLS:

The successful candidate should have:

• Strong understanding of FCA Conduct Rules, SMCR and regulatory expectations applicable to insurers, MGAs and Lloyd’s market participants.
• Proven experience embedding and promoting a positive conduct culture within a regulated financial services environment.
• Demonstrable experience advising senior stakeholders on conduct risk, regulatory compliance, ethics and governance matters.
• Experience designing, monitoring and reporting on conduct risk frameworks, conduct management information and regulatory compliance activities.
• Strong understanding of customer outcomes, fair treatment principles and regulatory expectations regarding organisational behaviour and decision-making.
• Ability to identify emerging conduct and regulatory risks and implement practical, proportionate mitigation strategies.
• Experience supporting regulatory engagements, reviews, audits and information requests relating to conduct and compliance matters.
• Excellent judgement, integrity and the confidence to challenge constructively while maintaining strong stakeholder relationships.
• Strong analytical skills with the ability to interpret complex regulatory requirements and translate them into practical business solutions.
• Commitment to fostering a culture of accountability, ethical behaviour and regulatory excellence.
• Technical & Industry Exp…