Sales and Retention Specialist/Customer Service

Customer Support/Office Representative

Bamboo Servicing

We are an innovative and rapidly growing team based in Lehi, UT with team members spread across multiple locations. Our team is detail and growth-oriented. We have a strong focus on performance, quality, precision, culture, and support.

Our ideal candidate will be driven, have a strong work ethic, will be competitive, and will be focused. We are looking for a candidate who will work hard but also add to our fun work environment. The candidate will bring additional/new knowledge and skills to the table and help take our business to the next level of success while simultaneously growing with us. We are looking for the best of the best to join our team.

Customer Service Representative Job Responsibilities:

• Answering inbound calls
• Making outbound calls
• Addressing customer questions and concerns
• Checking and responding to voicemails, emails, and text messages
• Processing daily billing, invoices and following up for payments
• Scheduling customer appointments and services
• Reviewing and responding to online reviews
• Sales
• Retention

Schedule is Monday through Friday 10 AM to 6 PM

Pay is between $15-$17/hour, depending on experience.

There’s plenty of room for growth as we continue to grow and expand our business and companies.

Customer Service Representative Qualifications / Skills:

• Exceptional Customer service skills
• Active listening
• Verbal communication
• Written communication
• Professional/friendly phone etiquette
• Typing
• Time management
• Organization
• Prioritization
• Successful completion and understanding of provided trainings
• Able to maintain confidentiality of information
• Adaptability and accountability
• Fantastic, positive and up-beat attitude

Education, Experience, and Licensing Requirements:

• Experience in an office setting and/or call center
• Proficient with Google Drive, Google Docs, Google Sheets, and other office software

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• Applicant will need a home workspace that consists of a a reliable computer and internet connection

Experience:

• Sales: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Customer Retention: 1 year (Preferred)

Work Location: Remote