Director, TechEx, Product & Delivery Management

Are you ready to make an impact?

From designing customer-facing software to integrating complex platforms and leveraging actionable data, we partner with our clients to modernize every layer of your technology stack. Our product and engineering teams work on bringing modern architecture practices, cloud technologies, and industry expertise to build software that’s as smart as it is impactful.

As a Director in our Technology and Experience practice and Software discipline, you will join a leadership team focused helping companies become digital in every part of their business, while mentoring the next generation of leaders at West Monroe. You will drive new opportunities for engagements spanning Product strategy, high-performing product organization, product design & build, AI in SDLC, intelligent agents and product operations. You should be passionate about delivering technology solutions that are grounded in the human experience and be prepared to embrace West Monroe’s fast-growing and entrepreneurial environment.

What will you be doing?

The primary responsibility of this role is business development (hunting new clients and building relationships with existing clients) and partnering with our industry teams to generate new business and pursue opportunities to drive sales across the practice with a focus on product management. Your additional responsibilities will include owning client relationships, leading engagements, ensuring a high level of client satisfaction and successful project outcomes, and supporting all aspects of growing capabilities and offerings.

As a Director within West Monroe, you are responsible for:

Business Development

• Lead and/or collaborate with industry segment teams and key accounts on account planning, and execute those plans for account growth

• Leverage your personal network of digital and product executive relationships (Chief Product Officers, Chief Digital Officers, Chief Information Officers, SVP – Product and Experience, Product Engineering Leads, etc.) to secure executive-level introduction meetings to generate new business at target accounts

• Identify and drive business development activities by assessing opportunities, designing solutions, developing proposals/SOWs, leveraging on-shore and near-shore delivery models, establishing relationships with clients and prospective clients, and helping to close new deals

• Develop go-to-market (GTM) messaging and sales materials to support business development for prospects and clients

• Create work plans, pricing estimates, and risk assessments for potential engagements

• Contribute to thought leadership to strengthen marketing efforts

• Attend networking events and actively build and leverage a professional network and affiliate network in the local community

• Identify impactful partnerships that can become sales and revenue channels for product and software engineering capabilities, and work with our partnerships team to drive work through those partnerships, grow our relationships and invest in those partnerships

Client Leadership

• Bring subject matter depth in imagining, designing, and managing development of bespoke digital products that capture real business value such that you can be a trust executive advisor to our most senior and sophisticated client executives

• Lead teams serving clients across industries as the engagement lead and owning overall accountability of successful delivery while demonstrating executive presence with high level client counterparts.

• Provide quality assurance and conduct frequent touch bases with client executives to ensure value is realized and understood from our engagements

• Work with program and project leadership to implement processes and technology that support business value and process efficiency across business and technical functions

• Manage and influence multi-disciplinary teams to translate client business objectives into Product Management engagement types and offerings

• Identify, develop and leverage accelerators focused on addressing industry-specific challenges

Practice Development

• Collaborate with national Technology & Experience leaders and across West Monroe’s industry and functional practices, to evangelize, develop and deliver multi-disciplinary, data-driven product management engagement types and offerings

• Collaborate with multidisciplinary teams across the firm to develop and enhance delivery capabilities across…