Principal Product Acceleration Specialist (Auth0)

• Reports to: Director, Product Acceleration
• As a Principal Product Acceleration Specialist for Auth0, you will play a critical role in driving customer success, deep product adoption, and long-term retention across Okta’s most complex and strategic enterprise accounts, specifically targeting the top end of the Global 2000 (G2K)
• In this highly technical, developer-centric leadership role, you will act as a trusted advisor to enterprise engineering, architecture, security, and application teams, as well as key System Integrator (SI) partners, helping them architect and deploy complex, low-friction, massive-scale Customer Identity and Access Management (CIAM) solutions on the Auth0 platform
• Using your deep Auth0 expertise, you will guide enterprise deployments by defining architecture, optimizing platform usage, and resolving complex escalations
• Operating at the intersection of post-sales support, developer enablement, and product innovation, you will deploy modern front-end frameworks and validate New Product Introductions (NPIs)—serving as the essential feedback bridge between top-tier G2K engineering teams and Auth0 Product Management
• Strategic Architectural Advisory & Troubleshooting: Partner directly with the top end of G2K Enterprise Customers to define enterprise-wide implementation patterns, navigate critical architectural decisions, and resolve the most complex configuration challenges to maximize platform capabilities
• Pre-Sales & NPI Launch Support: Partner with Sales Engineering and Go-To-Market (GTM) teams during the rollout of New Product Introductions (NPIs). Develop high-impact Proof of Concepts (PoCs), early-adopter demonstrations, and technical enablement assets to help secure technical wins and drive initial pipeline for emerging Auth0 capabilities within G2K accounts
• System Integrator (SI) Collaboration: Partner deeply with global System Integrators (SIs) and strategic delivery partners to design scalable deployment blueprints, ensure architectural alignment, and unblock complex, multi-year identity transformation programs
• Developer Enablement & Prototyping: Assist customer development teams by providing architectural guidance on custom Auth0 Actions, SDK implementation blueprints, and modern full-stack application patterns (Node.js, TypeScript, React, Mobile)
• Product & NPI Feedback Loop: Act as a technical liaison between G2K Enterprise Customers and Auth0 Product Management to identify feature gaps, test early-stage NPIs, and drive product roadmap enhancements based on real-world enterprise needs
• Industry Thought Leadership & Customer Mentorship: Create reusable code samples, technical documentation, and enablement guides to train G2K field teams and customer developers on advanced Auth0 capabilities, establishing yourself as a leading CIAM authority within the Okta ecosystem
• AI Tooling & Automation: Leverage AI tools and LLM workflows to accelerate code generation, SDK debugging, technical documentation, and complex implementation analysis
• Principal-Level Escalation Management & Multi-Project Execution: Manage multiple concurrent technical engagements effectively, acting as the ultimate technical escalation point for high-priority customer issues and fast-moving GTM activities

Benefits

• Work from home opportunities
• Health + Wellness
• Financial Benefits
• Pay + Incentives
• Time Off
• Everyday Living
• Resources- Experience: 10+ years in a customer-facing technical field role within a Go-To-Market (GTM) organization (e.g., Pre-Sales/Sales Engineering, Professional Services, Solutions Architecture, Technical Account Management, Customer Success, or Senior Support) delivering identity or SaaS solutions to enterprise accounts
• Top-Tier G2K Enterprise Experience: Demonstrated history of navigating complex, large-scale IT landscapes, web technologies, and cloud architectures specifically for the top echelon of G2K and Fortune 100 customers
• Communication & Advisory: Exceptional ability to translate complex technical/developer concepts to non-technical stakeholders and strategically guide senior engineering leaders
• Auth0 & CIAM Depth: Expert-level understanding of the Auth0 platform and modern Customer Identity and Access Management (CIAM) patterns, including low-friction authentication, high-volume user management, and extensibility via custom Auth0 Actions
• System Integrator (SI) Expertise: Proven experience working directly for, or in tight alignment with, glo…