Process Excellence Manager - Ocean Freight Product

Job Title: Process Excellence Manager – Ocean Freight Product
Job Location: Chicago, Illinois

We have an exciting opportunity for Process Excellence Manager, Ocean Freight Product. This position will be based in Chicago, IL.

Key Responsibilities:

• Contribute to the development of the global standard for assigned topics by:
  • Continuously analyzing existing processes, workflows, trainings, KPI, GSC services, solutions, systems to identify bottlenecks, inefficiencies, and opportunities for improvement.
  • Collecting requirements / feedback / best practices from the countries with regards to the above, and providing those to the global process excellence and solutions delivery teams
  • Supporting the global requirement prioritization process.
• Drive country adoption of global processes and solutions: collaborate effectively with countries in scope to develop country improvement roadmaps, focusing on achieving operational excellence in line with global standard, and follow up on the roadmap execution. (partially travelling on-site)
• Drive improvement OFR operations key performance indicators (KPIs). Effectively collaborate with countries to enable them to self-steer and continuously improve based on available measurements.
• Continuously monitor compliance and ensure our business practices and processes are compliant with all relevant government, industry and company rules and regulations
• Foster collaboration and change management: Collaborate with stakeholders across the organization to gain support for process improvement initiatives and drive change management efforts.
• Work closely with the station and country OFR Operations Organization to drive improvements, solution adoption and process adherence
• Build strong, trusting cross-functional relationships and collaborate effectively with other functions on global and regional level (e.g. OFR Growht/Trade, Sales, Finance, IT, AFR etc.)
• Understand key stakeholders’ interests and concerns and advise accordingly.
• Influence / support decisions by Senior Management
• May cooperate with and coordinate 3rd parties e.g. external service providers

Skills / Requirements:

• Education: Bachelor’s degree or equivalent experience/qualification
• Experience: more than 8-10 years of experience
• Strong stakeholder management capabilities with various stakeholder levels (management to operator), to be able to effectively communicate ideas, benefits, and drive actions
• Solutions-oriented, customer-centric mind-set to identify and drive relevant improvements
• Recognized subject matter expert in job area typically obtained through advanced education and work experience
• Excellent understanding of the tool and systems relevant to AFR Operations, such as: CW1, FSI, EDM, ESP, FRP & Reporting, YellowBook, MS Teams, MS Excel, MS PowerPoint
• Operations Management (Imports and Exports including AES filing, Warehouse and Gateway a plus)
• Process Engineering and Business Processes
• Process Improvement and Performance Management
• Change Management
• Workflow Automation
• First Choice (Bronze/Silver/SixSigma)
• Project Management (DePICT/Prince)
• Presentation & Facilitation

Pay Range: $93,142.50 – $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: D…