Membership Virtual Assistant

Job Summary:
Make your mark as an organized and proactive Membership Operations Coordinator supporting the owner of an established women’s training program. You’ll keep member activity moving, check in with members who have gone quiet, draft the weekly newsletter and group emails, and help the owner keep up with schedules and deadlines. You’ll excel here if you’re a strong writer who takes initiative and keeps everything running smoothly behind the scenes.

Key Responsibilities:

• Follow member activity and check-ins in Everfit
• Email members who haven’t checked in
• Manage members moving between quarterly programs
• Keep member records accurate and current across Kajabi and Everfit
• Draft the weekly newsletter for the owner’s review
• Write and send group emails to members
• Watch email communication with the member community
• Send the owner reminders about schedules, deadlines, and upcoming tasks
• Bring member trends and issues to the owner’s attention
• Run simple tracking systems that keep the membership organized

Mandatory Skills:

• Excellent written English with a warm, professional tone
• Experience with email-based communication and member or client follow-up
• Proficiency with Kajabi or similar membership and website platforms
• Ability to learn and use Everfit or similar fitness and coaching apps
• Strong organizational and time management skills
• Dependable, sharp-eyed, and self-directed
• Strong communication skills

Preferred Skills:

• Experience in membership, community, or customer success roles
• Experience writing newsletters or email campaigns
• Familiarity with email marketing tools
• Background or interest in fitness, wellness, or women’s health programs
• Experience supporting a business owner or coach as a virtual assistant
• Able to carry several projects at once

Why Join Us:
This is a chance to play a central part in a supportive, women-focused community and make a real difference to how members experience the program. You’ll work closely with the owner and have room to take on more as the program grows. If you enjoy building relationships through thoughtful communication, you’ll feel right at home.