Senior Technical Project Manager: Web, Mobile, SaaS Executive

We’re looking for an experienced Senior Technical Project Manager to join our Production team and help deliver complex digital products. This is a highly collaborative, hands-on role for someone who enjoys solving problems, building strong client relationships, and bringing clarity to complex initiatives. You’ll be comfortable stepping into a project at any stage of the software development lifecycle - whether defining strategy, writing requirements, recovering a project that’s off track, or preparing a successful launch. This role is best suited for someone who takes ownership, builds trust quickly, and brings clarity to complex delivery challenges.

RESPONSIBILITIES

• Deliver Exceptional Digital Products: Manage multiple complex web, mobile, and software projects across the full software development lifecycle.
• Partner with clients to define product strategy by identifying opportunities, challenging assumptions, and recommending solutions that improve both business outcomes and the overall product experience.
• Lead delivery activities across the software development lifecycle, from discovery and requirements gathering through launch and ongoing optimization.
• Identify risks, dependencies, and opportunities early and proactively keep projects moving forward.
• Partner with Clients: Build trusted relationships with clients by providing thoughtful guidance, clear communication, and dependable execution.
• Help clients make informed decisions by balancing business objectives, technical considerations, timelines, and budget.
• Participate confidently in technical discussions, translating technical concepts into clear business decisions.
• Communicate effectively with technical and non-technical stakeholders, ensuring alignment throughout delivery.
• Drive Strong Project Delivery: Quickly assess unfamiliar or complex projects, establish a clear path forward, and translate ambiguity into actionable plans.
• Own project planning and delivery documentation, including Statements of Work, change requests, project plans, and forecasts.
• Coordinate cross-functional teams to successfully balance scope, schedule, budget, quality, and evolving delivery priorities.
• Own the financial health of engagements by proactively managing budgets, forecasts, scope, change requests, and delivery risks.

Leverage AI to Work Smarter

• We’re looking for someone who actively embraces AI as part of their day-to-day workflow.
• You’ll be encouraged to explore and apply AI in practical ways, including:
• Accelerating documentation, requirements gathering, and ticket creation.
• Summarizing research and technical information.
• Improving planning, estimation, reporting, and stakeholder communication.
• Rapidly prototyping ideas or user experiences to improve collaboration and reduce ambiguity before development.
• Identifying opportunities to automate repetitive work and improve delivery processes.
• Experimenting with new AI tools and sharing ideas that help the team become more efficient.

Contribute to the Team

• Share knowledge, best practices, and lessons learned across the Production team.
• Help improve processes, templates, and delivery standards.
• Support onboarding and mentoring of newer team members when appropriate.
• Be a dependable teammate who jumps in where needed and contributes to a collaborative, positive culture.

REQUIREMENTS:

• 8+ years managing technical digital product (web and or mobile) delivery within an agency, consulting, or software product environment. That experience must include:
• Experience delivering enterprise websites, SaaS platforms, customer portals, mobile applications, and custom software in an external stakeholder facing role.
• Strong understanding of the software development lifecycle from discovery through production support.
• Experience working within Agile, Scrum, Kanban, or hybrid delivery environments.
• Extensive experience writing functional requirements, user stories, acceptance criteria, and project documentation.
• Experience managing fixed-fee, time-and-materials, and retainer engagements.
• Proven ability to manage multiple concurrent projects with competing priorities.
• Strong client-facing experience, including requirements gathering, facilitation, and strategic consulting.
• Experience with project financials, estimation, forecasting, and scope management.
• Experience delivering both web and native mobile applications.
• Familiarity with modern…