Title Software Customer Service Representative

Are you a natural problem-solver with a passion for helping customers? We are looking for a customer-focused professional who is confident about troubleshooting issues and willing to investigate when additional research is needed to resolve customer concerns. The ideal candidate is personable, patient, and an effective communicator who can work with a variety of personalities and requests in a fast-paced environment.

If you are an experienced user of, or have a strong familiarity with TitleFusion, Closers’ Choice, or Land tech products and are interested in a Customer Service position, we would love to speak with you.

We welcome candidates across a range of experience levels. While this posting reflects the core responsibilities of the role, compensation, title, and level of responsibility may vary based on experience, industry knowledge, and technical proficiency. Candidates with extensive title industry or software support experience may be considered for more senior-level opportunities.

Job Description:

This position is for a Customer Service Representative (CSR) supporting software used within the title insurance industry. The ideal candidate will assist customers with software-related questions, diagnose and resolve certain technical issues, and provide support related to real estate and title insurance processes.

Daily responsibilities include answering customer calls and emails, troubleshooting customer issues through resolution, testing software updates and enhancements, communicating software updates to customers, and assisting with document formatting and maintenance as assigned.

Experience:

• High School Diploma or GED required
• 2+ years of customer service, software support, or related experience preferred
• Previous title, closing, or real estate industry experience strongly preferred

Responsibilities:

• Answer calls and emails regarding software questions and troubleshooting
• Add and remove customer logins and assist with password resets
• Manage document formatting, organization, and in-house proofing
• Assist with software testing when applicable
• Track and manage compliance-related updates including rates, forms, and software changes
• Add and revise state and underwriter documentation
• Monitor state and underwriter changes and communicate programming needs through the Dev Ops process
• Maintain organized email cataloging and documentation practices

Skills and Qualifications:

• Excellent phone and customer service skills
• Strong multitasking and organizational abilities
• Knowledge of title commitments, closings, and policy processes preferred
• Strong relationship-building and customer management skills
• Ability to make appropriate recommendations based on customer needs
• Comfortable working across multiple technology platforms including email, websites, and browser-based applications
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and common web browsers
• Excellent written and verbal communication skills
• Ability to understand and communicate technical terminology effectively
• Strong presentation and project management skills
• Ability to explain complex information in a clear and understandable manner

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience:

• real estate title software : 3 years (Required)

Work Location: Remote