Customer Service Assessor

Customer Service / Business Administration Assessor (Personal Development Manager)

Remote-based with travel

Are you an experienced Customer Service professional looking to make a difference in the sector? Or are you an experienced assessor seeking a role where you can focus entirely on supporting learners without the pressure of sourcing them yourself?

At t2 group, we are proud to have been rated ‘Good’ by Ofsted in our recent inspection (September 2024). Join a team committed to delivering high-quality learning and development.

Why join us?

• Home-based role with travel
• Competitive salary + bonus opportunity
• No learner sourcing required – we provide all learners for you
• No sign-up documentation required to complete – focus on coaching and assessing

Who we’re looking for

At t2 group, we refer to our Assessors as Personal Development Managers, reflecting their vital role in guiding learners through the entire learning journey—providing expert teaching, coaching, and development support to help them succeed.

We have an opportunity for a Qualified Customer Service/ Business Administration Personal Development Manager (Assessor):

Salary: Level 3 - £27,000 basic + bonus opportunity OTE to £39,000

If you have at least 2 years of sector experience and want to develop your career, this could be your next step.

The role

As a Personal Development Manager, your focus will be on supporting, mentoring, and assessing learners working towards their Customer Service or Business Administration qualifications Levels 2-3. You will have a clear set of KPI’s and will manage your own diary to ensure you achieve these.

Key Responsibilities:

• Engaging with learners and employers on a monthly basis to gain commitment to programme
• Delivering effective teaching and learning sessions to develop knowledge, skills and behaviours as defined in the Apprenticeship standards
• Adhering to Ofsted requirements and best practice for teaching, learning and assessment
• Meet with an average of 3 learner per day remotely, using Microsoft teams, to ensure a minimum of 90% of learners are seen every month
• Proactively manage and progress a caseload of learners in line with the curriculum approach to ensure they complete within funded programme end dates
• Carrying out observations of learner practice in their workplace remotely
• Supporting learners to achieve their maths and English functional skills when required
• Monitoring and verifying learner off-the-job hours
• Supporting learners to successfully pass End Point Assessment
• Adhere to external Awarding Organisation standards and internal quality processes at all times
• Ensure submission and assessment of learner evidence in a timely manner to show learner progression
• Complete and submit associated administration accurately and within expected timescales
• Proactively commit to your own continuing professional development to drive continual improvement
• Share best practice to improve team performance
• Foster a collaborative approach across operational, quality and support teams
• Promote and safeguard learner health and wellbeing
• Recognise, record and report any safeguarding concerns relating to learners, adults at risk or children.

Benefits of working with t2 group

• Home based role with travel (mileage paid)
• Laptop and mobile phone provided
• 25 days annual leave + bank holidays (increasing with length of service)
• Christmas & New Year shutdown period
• Pension scheme
• Specsavers scheme
• Access to 1000’s of student discounts inc. Unidays, Student Beans and TOTUM
• Referral bonus scheme
• Enhanced sick pay & maternity reward vouchers
• Employee well-being and assistance programme
• Access to EV company car scheme
• Life assurance cover
• Your Birthday off
• Health Cash Plan - Including Health screening, virtual GP and many more benefits

Skills & experience required:

• Recent experience in delivering business administration and/or customer service qualification at Level 3 or above
• Ideally hold a relevant Level 3 or higher qualification
• A passion for education, standards and quality
• Excellent time management, planning and organising skills
• Ability to work under pressure and to strict deadlines and targets
• Assertiveness and objection handling skills
• Professional and approachable manner
• Effective communication skills – ability to communicate at all levels
• Confident with IT including e-portfol…