Administrative Assistant

Company: Smoky Mountain Pest Control

Work Setup: Remote

Employment Type: Part-Time

Schedule: 20 hours per week, approximately 3–4 hours per working day, every other day

ABOUT THE ROLE

Smoky Mountain Pest Control is looking for a reliable, organized, and customer-focused Administrative Assistant to support daily business operations.

The primary responsibility is managing GorillaDesk, a field service management software used to handle customer accounts, service schedules, billing, and daily operations.

IMPORTANT REQUIREMENT: Applicants must have at least 2 years of relevant administrative, customer support, or operations experience. Experience with GorillaDesk or similar field service management software is strongly preferred.

KEY RESPONSIBILITIES

• GorillaDesk Management: Maintain customer accounts, service plans, schedules, billing information, and accurate records.

• Customer Onboarding: Set up new customers, explain service plans, and coordinate initial appointments.

• Customer Support: Respond to inquiries through phone calls, text messages, and emails.

• Scheduling & Dispatch: Manage technician calendars, coordinate service routes, and confirm appointments.

• Billing & Payments: Assist with invoicing, payment processing, and follow-ups on outstanding balances.

• General Administration: Handle data entry, reporting, document organization, and other administrative tasks.

QUALIFICATIONS

✅ At least 2 years of relevant experience in administration, customer service, scheduling, or operations.

✅ GorillaDesk experience is strongly preferred; experience with similar field service management software is an advantage.

✅ Excellent organizational skills and attention to detail.

✅ Strong written and verbal English communication skills.

✅ Comfortable handling customer inquiries, scheduling, and billing-related tasks.

✅ Tech-savvy, dependable, and able to work independently with minimal supervision.

✅ Able to manage multiple tasks while maintaining excellent customer service.

WORK SCHEDULE

• 20 hours per week

• Approximately 3–4 hours per working day, every other day

• Fully remote work arrangement

HOW TO APPLY

Interested candidates should submit their resume and a brief introduction highlighting their relevant experience, administrative skills, and familiarity with GorillaDesk or similar software.

Please also mention any experience working with pest control businesses or field service management systems, if applicable.

APPLY HERE:

https://docs.google.com/forms/d/e/1FAIpQLSe3rgb4gYQZuEcsYCgWupDQ0pXdTdeP50TKEKbqgHAugovCHg/viewform

Pay: From Php18,000.00 per month

Application Question(s):

• What tools or software have you used that are similar to GorillaDesk, particularly for customer management, appointment scheduling, dispatching, invoicing, billing, and service coordination?
• We are looking for someone who is committed to a long-term working relationship. If you were hired for this position, what circumstances might lead you to leave the role in the future?
• To qualify for this position, your computer must have at least an Intel Core i5 or AMD Ryzen processor, with a minimum of 8GB RAM.

Please share your computer specifications, including:
- Processor (CPU): Intel Core i5 or AMD Ryzen
- RAM: At least 8GB
- Operating System: Windows or macOS, including the version
- Internet Connection: Your current internet speed, if available

Please ensure that your computer meets the minimum requirements before submitting your application.

Experience:

• Gorriladesk: 2 years (Preferred)
• Administrative: 1 year (Preferred)

Work Location: Remote