AI Operations Analyst

This is a Fully Remote Job

About Our Client:

This organization operates within the technology sector, dedicated to supporting the U.S. federal government across defense, national security, public safety, civilian, and military health domains. It addresses complex challenges in government operations by applying technology and innovation to enhance mission effectiveness and public service delivery. With a workforce exceeding 13,000 professionals, the program focuses on enabling federal agencies to operate more efficiently and securely.

About the Opportunity:

The AI OPERATIONS ANALYST role supports the operational processes that enable AI capabilities within the IT Service Desk. This position is responsible for monitoring, maintaining, and improving AI-driven solutions, collaborating with technical and functional teams to ensure effective implementation and continuous enhancement. The analyst’s contribution is crucial to advancing AI initiatives that improve service desk operations and support government missions.

Responsibilities:

• Monitor AI Service Desk functions and report issues or improvement opportunities.
• Maintain operational processes for AI solutions in line with procedures.
• Support development and refinement of dashboards and reporting tools.
• Collaborate with technical teams on new AI and service desk capabilities.
• Engage with functional teams to understand AI support areas.
• Suggest incremental improvements for AI operations.
• Troubleshoot and resolve AI operational issues.
• Document processes and recommendations for team use.
• Stay informed on AI technologies and deployments.
• Adapt to technological and operational changes.
• Maintain awareness of AI trends and solution specifics.
• Escalate complex issues to senior personnel appropriately.

Requirements:

• Strong critical thinking and process optimization skills.
• Experience managing and enhancing reporting and dashboards.
• Intermediate or advanced Microsoft Excel proficiency.
• Data analysis experience.
• Ability to collaborate effectively with leadership.
• Capability to progress work through incremental steps.
• Continuous improvement mindset.
• Ability to work independently.
• Adaptability and problem-solving orientation.

Pay Range and Compensation Package:

• The pay range for this position in specified states is $70,000 USD.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.