Customer Service Rep- Health Care Concierge, Associate - PITT

This is a Fully Remote Job

About Our Client:

This organization operates within the health care and benefits administration sector, serving employees, students, and retirees with complex benefit programs. It addresses the challenge of navigating and understanding diverse benefits such as health insurance, education, retirement, and life insurance, ensuring members receive clear guidance and support.

About the Opportunity:

The CUSTOMER SERVICE REP- HEALTH CARE CONCIERGE, ASSOCIATE is responsible for managing member inquiries related to various benefit programs. This role is vital in helping members comprehend their benefits by providing accurate information and advocacy, contributing to member satisfaction and effective benefits utilization.

Responsibilities:

• Respond to member inquiries via phone and email regarding benefits.
• Provide guidance and education on health insurance, education benefits, retirement, life insurance, and other offerings.
• Stay updated on policies, procedures, and plan designs.
• Deliver proactive, exemplary customer service.
• Conduct outbound service calls as needed.
• Investigate and resolve member inquiries.
• Complete daily reports and audits timely.
• Document actions taken in response to member requests.
• Adhere to customer service center quality guidelines.
• Participate in member service meetings and training sessions.
• Support multiple product lines to meet member and department needs.
• Aim for first call resolution by completing necessary outreach.

Requirements:

• High school diploma or equivalent required; college degree preferred.
• Minimum of 2 years customer service or call center experience.
• Proficiency in typing and writing.
• Ability to make independent decisions.
• Preferred knowledge of Microsoft Office and Excel.
• Strong analytical and organizational skills.
• Empathy and a desire to assist others.
• Capacity to learn complex health plan information.
• Flexibility and motivation to develop in the role.
• Flexible work schedule.
• ACT 34 clearance.

Pay Range and Compensation Package:

• Pay: $20.70 per hour.

Benefits & Perks:

• Medical insurance.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.