Customer Service Representative - Billing II

This is a Fully Remote Job

About Our Client:

The organization operates within the healthcare services industry, focusing on providing members with access to accurate health information and appropriate care. It addresses challenges in healthcare communication and billing by offering support that helps members navigate complex health plans and billing inquiries.

About the Opportunity:

The CUSTOMER SERVICE REPRESENTATIVE - BILLING II role is dedicated to supporting members by resolving billing issues and providing clear information regarding health care plans. This position plays a critical role in enhancing member understanding and satisfaction by delivering compassionate assistance and resolving escalated billing concerns.

Responsibilities:

• Respond to a high volume of inbound calls regarding billing inquiries.
• Translate medical terminology into understandable information.
• Research and resolve complex billing issues and complaints.
• Navigate billing systems and related applications effectively.
• Maintain detailed records of patient contacts.
• Perform additional tasks as required.
• Adhere to compliance and HIPAA regulations at all times.

Requirements:

• Minimum 1 year experience in a call center handling high-volume inbound calls.
• At least 1 year experience in a medical or healthcare setting addressing customer concerns.
• Knowledge of healthcare claims billing, finance, and eligibility processes.
• Ability to simplify health care jargon for customers.
• Proficiency with computers and complex software applications.
• Availability for full-time Monday to Friday 9-hour shifts between 8:30 AM and 8:00 PM ET.
• Commitment to full-time attendance during training with no absences.
• Strong listening and compassionate communication skills.
• Conflict management skills to handle stressful situations.
• Minimum age 18 and high school diploma or GED.

Pay Range and Compensation Package:

• Hourly pay range: $20.00 to $23.00.
• Salary offers consider skills, experience, education, and certifications.
• Potential eligibility for annual performance bonuses.

Benefits & Perks:

• Medical, dental, and vision insurance starting day one for full-time employees.
• Well-being programs including mental health support.
• Paid vacation, holidays, and flexible time off.
• Financial coaching and 401(k) plan with company match.
• Employee stock purchase plan and education assistance.
• Life and disability insurance with buy-up options.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.