Product Operations Manager, Launch Readiness & Tooling

This is a Fully Remote Job

About Our Client:

The organization operates in the IT operations automation industry, focusing on transforming manual and reactive human processes into intelligent, autonomous systems. It addresses the challenge of maintaining digital infrastructure reliability by enabling enterprise IT teams to detect, respond, and prevent incidents at machine speed. The program serves leading brands seeking to improve operational efficiency and service reliability.

About the Opportunity:

The PRODUCT OPERATIONS MANAGER, LAUNCH READINESS & TOOLING is responsible for managing the end-to-end launch and release process within the product organization. This role ensures that software delivery milestones occur on schedule and meet readiness criteria by collaborating closely with product managers and go-to-market teams. The position also develops and maintains systems and automated workflows that streamline release processes, enhancing speed and accuracy while reducing manual effort. This role significantly contributes to accelerating the product roadmap and improving organizational efficiency.

Responsibilities:

• Manage tier 1 product launches from early access to general availability, overseeing plans, checkpoints, and go/no-go decisions.
• Maintain the full release stream, ensuring accurate tracking and smooth handoffs for major and minor releases.
• Serve as the owner of the launch calendar, communicating shipment schedules and readiness status across the organization.
• Program-manage large go-to-market initiatives, including sales kickoff and customer advisory board preparations.
• Define, track, and report product delivery KPIs, collaborating on issue identification and improvement plans.
• Collaborate with business operations teams to drive cross-organizational programs and alignments.
• Administer product management tools such as Linear and DevRev, handling configuration, user management, and vendor relations.
• Design and implement automations, AI agents, and integrations to connect workflows across teams.
• Identify manual processes suitable for automation, measure efficiency gains, and maintain data integrity for reporting.

Requirements:

• Minimum 4 years of experience in product operations, technical program management, or launch management in a SaaS environment.
• Bachelor’s degree or equivalent practical experience.
• Demonstrated experience delivering automation replacing manual processes using AI tools, no-code platforms, webhooks, or scripting.
• Regular use of AI tools and awareness of their capabilities.
• Experience administering systems of record such as Linear or Jira.
• Skilled in leading cross-functional reviews with senior stakeholders, ensuring agenda adherence and timeline compliance.
• Strong process evaluation skills with a focus on eliminating unnecessary steps.
• Effective collaborator with strong communication and influencing abilities without formal authority.

Pay Range and Compensation Package:

• Market competitive salary with an anticipated base range of $136,000 to $160,000, varying by experience, qualifications, skills, and location.

Benefits & Perks:

• Comprehensive health benefits.
• Paid parental leave including up to eighteen weeks for birthing parents and up to twelve weeks for non-birthing parents.

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.