Medicare Claims Technology Product Management Director

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Lead Director, Technology Product Management for Medicare Claims is accountable for shaping the strategy, roadmap, performance, and modernization of the technology products and platforms that support claims administration for more than 4 million Medicare members.

As the organization transitions to a product operating model, this leader will help establish and mature the product structure, practices, accountabilities, and cross-functional ways of working needed to improve claims accuracy, automation, timeliness, reliability, compliance, and operating efficiency.

The Lead Director will partner closely with business, engineering, data, architecture, operations, and delivery leaders, as well as strategic software vendor partners, to translate claims, regulatory, operational, and technology needs into prioritized investments, aligned roadmaps, and measurable outcomes across a complex enterprise ecosystem.

Given the significant role of vendor-provided platforms in the claims product, this leader will influence vendor roadmaps, align modernization priorities, manage critical dependencies, partner with release management on complex releases, and hold internal and external partners accountable for product performance and business outcomes. This role also leads and develops product management colleagues, strengthens product capabilities, and helps teams evolve from project- and delivery-oriented practices toward sustained accountability for product and business outcomes.

Product Vision, Strategy, and Roadmaps

• Defines and socializes the product vision, strategy and roadmap in collaboration with the 5-in-the-box team; assesses and refines as needed
• Partners with business general manager and stakeholders to make decisions on investment priorities and develop business cases
• Translates customer, business and technology needs into short-term and long-term product strategy by creating Epics/initiatives defined to meet targeted outcomes
• Connects the roadmap to specific value drivers that contribute to business priorities, objectives and key results, and strategic programs
• Responsible for aligning roadmaps, backlogs, capacity, timelines, and commitments across the respective product areas needed to deliver
• Defines product objectives and key results (OKRs), aligned with business objectives, to evaluate progress towards outcomes

Product Backlog Ownership, Work Definition, and Prioritization

• Sets the direction for discovery work, ensuring that the product team is focused on continuous exploration
• Defines roadmap items/epics (with input from other Product Management colleagues and functions who further define features, etc.), identifies dependencies, and works with teams to size ahead of future quarters
• Facilitates product-level ceremonies & meetings, including quarterly PI planning activities (when applicable), in partnership with the product leadership team

Trend Monitoring, Product Performance, and Product Value

• Uses performance data to identify issues quickly, and develop new insights and hypotheses about product health, technical health, and customer feedback
• Tracks product objectives and key results (OKRs), aligned with business objectives, to understand progress towards outcomes and metrics, socializes progress, and consistently reinforces objectives and alignment with broader product portfolio outcomes
• Coordinates product launches, including beta testing, user feedback collection, and product documentation
• Ensures that incremental learnings from product discovery & delivery are prioritized in the backlog.

Cross-Functional Teaming and Stakeholder Management

• Facilitates the “5-in-the-box” cross-functional product leadership team, including strong partnership with Business General Manager (GM)
• Ensures business strategies and targeted outcomes are well understood and socialized to product teams
• Understands market and customer needs through partnership with business & customer insight teams
• Showcases the product…