Business Resilience & Risk Manager

Company Description intelliflo is the UK’s leading provider of financial advice software, helping advice firms streamline client journeys, enhance engagement, and grow their businesses. With open architecture and deep industry expertise, intelliflo simplifies a complex digital landscape so advisers can deliver better outcomes more efficiently. The company supports over 29,000 advice professionals, representing approximately £505 billion in assets under advice and serving more than 2.2 million clients. intelliflo is focused on widening access to financial advice and driving the future of financial planning, offering a collaborative environment where team members can contribute to innovative, client-focused solutions.

The Business Resilience & Risk Manager will lead critical operational domains including Business Process & Technology, Business Intelligence & Automation, and Operational Resilience encompassing risk management and privacy. This role is key to enabling scalable, data-driven, and resilient operations across Intelliflo’s footprint.

Key Responsibilities

• Own the operational resilience framework and annual improvement plan, and lead the BIA programme across important business services, defining standards for impact tolerances, recovery objectives, dependencies and scenario testing, and challenging incomplete or unsupported assessments;
• Ensure BIA outcomes are reflected in Confluence, risk registers, continuity plans and vendor reviews, and coordinate post-incident and post-exercise lessons learned;
• Maintain the risk methodology, taxonomy and risk-review calendar, facilitate risk workshops with SMEs using the process catalogue, add risks identified;
• Review risk assessments and treatment plans for completeness, provide second-line challenge on material and high vendor risks, and prepare risk reporting for executive assurance while promoting automation with human ownership and auditability;
• Own the internal and external audit programme, including BSI preparation, maintain audit findings and corrective-action oversight, and coordinate evidence readiness for ISO 27001 and the roadmap towards ISO 27701.

Desired Experience

• A recognized risk-management qualification, such as an IRM qualification or equivalent.
• Relevant business continuity or audit credentials, such as MBCI, ISO 22301 or ISO 27001 Lead Implementer/Auditor.
• Experience coordinating audits, corrective actions and evidence readiness for ISO 27001; familiarity with BSI audits and the ISO 27701 roadmap.
• Proven ability to lead BIAs and resilience testing, set recovery objectives and impact tolerances, assess dependencies, and challenge unsupported assessments.
• Experience maintaining risk frameworks and registers, facilitating risk reviews, assessing supplier risks, and reporting material risks and treatments to senior leaders.