Front of House Manager
- Source: Indeed
- Britannia Hotels Ltd
- On-site
- Canary Wharf
- Full-Time
- Senior
Job Description
International
Location: London, E14 9SJ, United Kingdom
Address: 163 Marsh Wall
INDHP
We have an exciting new vacancy for a Front of House Manager to join our team at The Britannia International Hotel, one of the first hotels to be built in the iconic Canary Wharf. The International is a 601-bedroom, modern glass-fronted building close to the famous business district and just a short walk to nearby public transport links.
Benefits include:
- An attractive salary
- Career development opportunities throughout the UK
- Significant staff discount rates when staying at one of our 60 hotels in the UK
- 50% discount off food and drink if staying at one of our hotels
- Friends and family hotel stay discounts
- Reduced membership at our Leisure clubs
- Free meals on duty (when applicable)
- Employee referral scheme
- Auto enrolment pension scheme
Your duties will include:
- Running our busy reception desk in a professional manner with customer service at the forefront
- Managing and training the front office team
- Maximising revenue and minimising loss within the Department
- Ensuring all monies, floats and accounts are managed effectively
- Supporting other departments and being part of the Duty Manager Rota
- Operationally be involved with checking guests in and out
The successful candidate will be organised, punctual and well-presented, with excellent communication and customer service skills. Knowledge of Opera would be advantageous.
We are an equal opportunities employer. We require all employees to provide us with evidence of their right to work in the UK. All data will be stored in accordance with our privacy policy found on our website. Strictly no agencies. No commissions or other charges will be paid in any circumstances.
Application question(s):
-
Rooms are not ready and arrivals queue. How do you lead?
-
Check-in errors keep recurring. What would you change?
-
A guest demands an exception to policy. Your approach?
Work authorisation:
- United Kingdom (required)
Work Location: In person
Skills
- microsoft-forefront
