Customer Service Manager – Remote (LA, U.S.)

About Sphere

Sphere is a global aerospace and advanced materials company supplying high-performance metals and alloys to leading OEMs, Tier-1 suppliers and strategic partners around the world. Beyond materials distribution, Sphere is building an end-to-end materials platform that spans raw material sourcing, the superalloy supply chain, manufacturing partnerships and global distribution.

Role Overview

The Customer Service Manager is the day-to-day point of contact for Sphere’s key customer accounts . You will keep customers informed on orders, demand and deliveries, resolve issues quickly, and support the commercial team with sales and administrative work. You will work closely with Sphere’s Korea-based teams across time zones.

Why This Role Matters

Sphere supplies high-performance metals and alloys to leading aerospace and space customers in the United States . As the day-to-day point of contact for our key customer accounts, this role is essential to keeping customers informed, building trust, and making sure every order is delivered as promised .

Success in this role requires more than processing orders. It requires owning customer orders end to end , staying highly organized across multiple priorities, and coordinating closely with Sphere’s Korea-based teams to meet customer expectations.

Key Responsibilities

1. Customer Relationship & Communication

• Serve as the primary day-to-day contact for key aerospace customer accounts
• Build strong, trusted relationships with customers
• Resolve customer issues and escalations quickly
• Visit customers in the Los Angeles area on a semi-frequent basis

2. Order Management & Delivery

• Own customer orders end to end
• Track customer demand and forecasts, and keep order status visible to customers and internal teams
• Keep order and customer reports accurate

3. Quoting & Commercial Support

• Support customer quoting and pricing activities
• Provide sales and administrative support to the Commercial Director

4. Schedule & Cross-Functional Coordination

• Provide timely, accurate delivery updates to customers
• Coordinate schedule changes with Korea-based teams
• Serve as the communication bridge between customers and Sphere’s Korea-based teams

What Success Looks Like

• Order updates are faster and more reliable
• Customers are satisfied with how their accounts are managed
• Customer relationships are stronger
• Customer communication and order visibility for key aerospace customer accounts are stable
• Fewer reporting errors

Required Qualifications

• 2+ years of relevant experience in account management, customer service, sales operations, or a related customer-facing role
• Experience managing orders, delivery schedules, or demand forecasts
• Bachelor’s degree or higher
• Fluency in English required ; Korean language capability is a plus
• Based in the Los Angeles, CA area
• Valid driver’s license and willingness to travel to customer sites in the Los Angeles area on a semi-frequent basis
• Flexibility for occasional international travel to Korea

Preferred Background

• Experience in the aerospace, space, manufacturing, metals, or specialty-alloy industry
• Experience working with OEMs or Tier-1 suppliers
• Experience working across global teams, especially U.S.–Korea teams

Key Skills & Attributes

• Highly organized , with the ability to manage multiple orders, follow-ups, and customer priorities at the same time
• Ownership mindset with a high level of accountability
• Strong follow-through and attention to detail
• Responsive communication style, especially under tight timelines
• Collaborative, cross-functional working style
• Comfortable working across time zones and cultures

Why Join Sphere

• Work at the heart of the aerospace and space supply chain: You will support customers building aircraft and launch vehicles, working with the high-performance metals and alloys behind their programs.
• Be the trusted face of Sphere to key customers: As their day-to-day point of contact, you will build direct, lasting relationships with aerospace OEMs and see the impact of your work in every on-time delivery.
• Gain truly global experience: You will work closely with Sphere’s teams in Korea, coordinating across time zones and cultures, which is a rare skill…