Restaurant Manager

Gaucho is looking for a Restaurant Manager to join our London team, leading from the floor and inspiring exceptional hospitality.

As a service ambassador, you’ll set the standard for warm, attentive service, motivating the team to make every guest feel welcome and well looked after. You’ll notice the small things, lead by example and coach the team to deliver confident, consistent service throughout every shift.

Working closely with the General Manager and senior management team, you’ll support a smooth, successful operation, balancing guest experience and team development with strong commercial awareness.

What’s on offer?

• 50% off your food bill at all Gaucho restaurants
• Referral and length of service bonuses
• Incentive and reward schemes
• Industry apprenticeship opportunities
• Cycle to work scheme
• Career development and training programmes
• Training through the Gaucho Academy
• 28 days’ paid annual leave, with the option to purchase additional days

What will you be doing?

• Leading service from the floor, setting the pace and supporting the team to deliver exceptional hospitality.
• Motivating, coaching and developing the front of house team, building their confidence, product knowledge and service skills.
• Creating a welcoming atmosphere where every guest receives warm, attentive and personal service.
• Maintaining high standards throughout each shift, recognising great performance and addressing opportunities to improve.
• Listening to guest feedback and responding thoughtfully, using it to strengthen service and guest satisfaction.
• Working with the General Manager to drive sales, achieve budgets and manage delegated costs, including bar stock.
• Supporting individual development plans and succession opportunities to help team members progress.
• Ensuring the team is trained in compliance requirements and supporting scores above 95% in Shield and food audits.
• Supporting local initiatives that build relationships and encourage guests to return.

The successful candidate

• A confident communicator who can inspire, motivate and bring out the best in a team.
• Comfortable leading service, making sound decisions and maintaining high standards under pressure.
• Attentive to the details that make a difference to our guests.
• Experienced in coaching and developing front of house teams.
• Commercially aware, with an understanding of restaurant costs and sales performance.
• WSET Level 2 is desirable.

If you take pride in great service and helping your team succeed, we’d love to hear from you.