Product Manager

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms.

Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com.

Location Remote; requiring regular travel for onsite go-lives, department rounding and other support activities as needed.

Role Scope Habitat Health is looking for a Product Manager to own strategy, roadmap, and delivery outcomes across our clinical and business applications portfolio — including EHR, CRM, Call Platform, Risk Suspecting, and ancillary clinical applications.

This role would be accountable for knowing the problem space deeply, deciding what gets built and in what order, and proving that what shipped actually worked. You’ll run discovery with clinical, growth, and operational stakeholders, define clear requirements and success metrics, prioritize a backlog against a real prioritization framework, and partner with technical and vendor teams to deliver against it. You’ll work closely with Platform, Clinical, Operations, and Growth leaders — not just to gather requirements, but to shape what the roadmap should be, defend trade-offs with data, and drive adoption once features ship.

Primary Areas of Responsibility

• Own and evolve the product roadmap across the clinical and business applications portfolio, using a structured prioritization framework to balance strategic bets against operational demand
• Lead product discovery — engaging clinical and business stakeholders and end users directly to surface real workflow pain points, not just intake tickets — and translate findings into clear problem statements
• Write product requirements, user stories, and acceptance criteria; partner with technical and vendor delivery teams (Epic/OCHIN, Salesforce, TalkDesk, and others) to scope, sequence, and de-risk delivery
• Maintain the product backlog end to end, balancing new capabilities, enhancements, and technical debt
• Work with business stakeholders to define success metrics and KPIs for each initiative, track adoption and outcomes post-launch, and use that data to inform the next iteration of the roadmap
• Partner with PACE Center Leadership, the Office of the CMO, Population Health, Practice Operations, Finance, Strategy, Growth, and Health Plan Operations to align product direction with business strategy
• Partner with Operations leadership to drive adoption of new rollouts — closing training gaps through documentation, demos, and change management
• Coordinate with multiple vendors, escalating to leadership when vendor needs to be held accountable to scope, documentation, and delivery timelines
• Facilitate stakeholder and steering meetings, and represent the voice of the product to senior leadership
• Operate with a high degree of ownership and autonomy, exercising sound independent judgment to identify issues, evaluate options, make recommendations, and drive matters to resolution

Qualifications

• Aligns with our purpose and our values, and is excited about living those out in daily practice
• 3+ years as a Product Manager or Product Owner, ideally in healthcare, health tech, or another complex, highly regulated operational environment
• Demonstrated ability to run discovery, write clear requirements/user stories, and prioritize a backlog using a defined framework rather than by loudest voice
• Comfort using success metrics and relevant data to make and defend prioritization calls for review/sign-off
• Excellent communication skills and ability to facilitate cross-departmental meetings, including senior leadership as well as line-level s…