Customer Service & Sales Administration Assistant (008-01246)

Looking for Philippines-based candidates Job Role: Customer Service & Sales Administration Assistant

Compensation range: $1,800 AUD - $2,200 AUD / Monthly

Engagement type: Independent Contractor Agreement

Work Schedule: This role is expected to align with the AU business hours (approx. 9 AM - 5 PM, Monday to Friday) for collaboration, but as a contractor, you’ll have flexibility in how you manage your time.

Who We Are: At Hunt St, we help Australian companies hire top remote talent in the Philippines. For this role, you will be engaged directly by the client as an independent contractor. We are not an outsourcing agency. All of our roles are 100% remote so you’ll be able to work from home.

Who The Client Is: Our client is an established Australian supplier to the hospitality and accommodation industry, with around three decades of experience in the market. The business specialises in supplying a broad range of products used by hotels, serviced apartments, resorts, and other accommodation providers, combining everyday operational supplies with more bespoke products.

Role Overview: We are looking for a friendly, confident, detail-oriented Customer Service & Sales Administration Assistant with strong telephone communication skills and proven practical MYOB invoicing experience to join our Australian administration team.

The PRIMARY responsibility is to be the first point of contact for all incoming calls during agreed coverage hours. You will answer customer enquiries, take orders and manage call transfers and follow-ups. You will also proactively call existing customers to maintain relationships, encourage repeat orders and introduce relevant additional products.

Another part of the outbound work involves following up new prospects identified and supplied by our external telemarketing company, including customers who have requested a brochure, quotation or product samples. This is relationship-based sales support, not a high-pressure cold-calling position.

MYOB invoicing is a preferred skill, not merely an advantage. When call coverage permits, you will support the Australian office with sales orders, customer invoicing, basic bookkeeping and general office responsibilities. A strong customer-service focus is essential, together with an excellent telephone manner, clear and confident communication skills, and a very good command of written and spoken English.

You will work closely with the existing two-person administration team, applying excellent numerical accuracy, common sense and confidentiality.

Key Responsibilities Inbound Telephone Reception & Customer Service - First Priority

• Be the primary first person to answer all incoming customer and business calls during agreed Australian business-hour coverage, using the company’s VoIP softphone
• Answer calls promptly and professionally; handle straightforward enquiries before referring matters to the appropriate Australian colleague
• Take telephone orders and carefully confirm customer details, product codes, quantities, requested delivery dates and delivery instructions
• Assist callers with product enquiries, stock availability, customer-specific prices, order status, invoices, freight and delivery information
• Transfer calls efficiently; record accurate messages and ensure agreed callbacks are completed
• Handle complaints or service issues calmly and escalate complex matters promptly
• Prioritise incoming calls over routine outbound calls and non-urgent administration; maintain reliable call availability throughout the agreed coverage window
• Create accurate notes of calls, customer requests and follow-up actions in company-approved systems

Existing Customer Relationships, Retention & Upselling

• Make proactive outbound calls to existing customers to maintain relationships and understand ongoing supply needs
• Follow up customers who have not ordered recently and encourage appropriate repeat purchases
• Check on upcoming purchasing requirements and remind customers to replenish regularly ordered supplies
• Introduce suitable new, complementary or premium products based on the customer’s business and purchasing history
• Identify upselling and cross-selling opportunities in a helpful, consultative manner without high-pressure selling
• Follow up quotations, brochures, samples, previous enquiries and outstanding orders
• Arrange product inform…