Medical Administrative Assistant

Job Summary

We are seeking a dynamic and detail-oriented Medical Administrative Assistant to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and healthcare providers, ensuring smooth clinic operations through efficient administrative support. Your expertise in medical office management, electronic health records (EHR) systems, and medical billing will help facilitate seamless patient experiences and accurate documentation. This position offers an exciting opportunity to contribute to quality patient care while honing your skills in medical administration within a fast-paced, supportive environment.

Responsibilities

• Manage patient scheduling, appointment confirmations, and rescheduling using EMR (Electronic Medical Records) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
• Verify insurance coverage, perform insurance eligibility checks, and process claims for Medicare and other health plans.
• Handle medical billing and collection processes with accuracy and efficiency, ensuring timely payments and follow-up on outstanding balances.
• Review and maintain medical records, ensuring compliance with HIPAA regulations and clinical confidentiality policies.
• Assist with documentation review, CPT (Current Procedural Terminology) coding, ICD (International Classification of Diseases) coding including ICD-9 and ICD-10, to support accurate billing and record keeping.
• Provide exceptional patient service at the front desk by answering multi-line phone systems with professional phone etiquette and managing patient intake procedures.
• Support clinical staff with administrative tasks such as filing, data entry, typing (including 10-key), and managing electronic health records (EHR) systems like Meditech or Dentrix.
• Coordinate with insurance companies for verification of benefits and authorization of services while maintaining detailed documentation of all interactions.
• Assist in preparing care plans, medical reports, and other documentation necessary for patient treatment or legal compliance.
• Maintain a clean, organized office environment by managing filing systems—both physical and electronic—and ensuring all records are up-to-date.

Requirements

• Proven experience as a Medical Administrative Assistant or in a similar medical office support role; clinic or dental office experience highly preferred.
• Strong knowledge of EMR/EHR systems such as Epic, Meditech, Athenahealth, Dentrix, Eaglesoft or similar platforms.
• Familiarity with medical billing processes including insurance verification, claims submission, CPT coding, ICD coding (ICD-9/ICD-10), Medicare procedures, and health insurance policies.
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel) and electronic health record management software.
• Exceptional customer service skills combined with professional phone etiquette for handling patient inquiries via multi-line phone systems.
• Ability to review clinical documentation accurately while adhering to HIPAA regulations and confidentiality standards.
• Bilingual abilities are a plus to serve diverse patient populations effectively.
• Strong organizational skills with attention to detail for managing medical records, filing systems, and administrative workflows.
• Knowledge of dental terminology and experience in dental clinics or hospitals is advantageous but not mandatory.

Join our team to make a meaningful impact on patient care through efficient administrative support! We value energetic professionals who thrive in collaborative environments where attention to detail meets compassionate service—help us deliver exceptional healthcare experiences every day!

Pay: $25.09 - $38.02 per hour

Expected hours: 40.0 per week

Work Location: Remote