Sr. Product Manager - Healthcare AI

About IntelePeer/Aqurio IntelePeer/Aqurio is a healthcare-focused AI communications platform that powers AI voice agents and intelligent workflow automation for ambulatory care groups, all specialty healthcare verticals, health systems, and payers. Our AI Agent suite and SmartFlow platform are deployed at scale across some of the nation’s most complex healthcare organizations — handling millions of patient interactions annually for scheduling, care coordination, billing inquiry, and more. We build AI that talks to real patients and produces real outcomes, and we need people who take that responsibility seriously.

Job Summary We are looking for a Senior Product Manager to serve as the healthcare workflow authority helping shape and scale our agentic AI platform. This is a high-impact individual contributor role for an AI-first product thinker who can translate complex healthcare workflows into scalable, repeatable product capabilities—not one-off customer solutions. You will define what “good” looks like for AI-powered workflow automation and own the translation of healthcare needs into product requirements, reusable capabilities and workflow patterns that can scale across customers and markets. Working across engineering, AI platform, data, UX and commercial teams, you will help turn healthcare domain expertise and customer insight into differentiated products that deliver measurable value.

Responsibilities Healthcare Workflow & Product Strategy

• Apply and continuously deepen expertise in high-value healthcare administrative workflows, identifying where agentic AI can reduce friction, automate work, improve the patient experience, and deliver measurable operational value.
• Engage directly with customers, healthcare subject matter experts, and partners to understand how workflows operate in practice, uncover unmet needs, and validate problems and opportunities before solutions are defined.
• Translate workflow insights into product opportunities, requirements, and priorities—balancing customer needs with market potential, platform capabilities, and Aqurio’s product strategy.
• Define what “good” looks like for agentic AI workflows, including desired outcomes, agent behaviors, decision logic, guardrails, escalation and exception handling, human-in-the-loop requirements, and measurable success criteria.
• Maintain a strong understanding of healthcare market dynamics, emerging AI capabilities, competitive solutions, and evolving customer expectations to inform product strategy and roadmap priorities.

Workflow Productization: Discovery to Scale

• Own healthcare workflow products from discovery through launch and optimization, translating complex operational processes into intuitive, AI-powered experiences that deliver completed outcomes for patients and healthcare organizations.
• Identify common workflow patterns, capabilities, integrations, data requirements, and agent behaviors that can be standardized and reused across customers—driving a scalable product model rather than customer-specific development.
• Translate healthcare workflow requirements into the agent behaviors, decision logic, tool use, orchestration, guardrails, escalation patterns, data and UX capabilities required to deliver reliable, scalable agentic AI products.
• Partner closely with AI Platform, Engineering, Integrations, Data, UX and Implementation to translate product requirements into reliable, configurable capabilities that can scale across customers and use cases.
• Use rapid prototyping and POCs to validate workflow design, agent behavior, technical feasibility and customer value before scaling investment.
• Define and monitor product and workflow KPIs, using production data, customer feedback and agent performance to continuously improve automation, containment, completion rates, user experience and business outcomes.
• Drive product readiness and launch, ensuring workflows meet functional, integration, compliance, reliability and customer experience expectations before broader deployment.

Integration & Data Requirements

• Define the integration and data requirements necessary to execute each workflow, including what information is needed, when it is needed, and the systems of record involved. Identify data gaps, access limitations, and integration dependencies that could impact workflow reliability or scalability.
• Partner closely with the Integration Product team as the healthcare workflow auth…