Account Manager (MyTutor)
- Source: Ixl
- IXL Learning
- On-site
- London
- Full-Time
- Senior
Job Description
- In this role, you will be developing relationships with school administrators across the UK to ensure satisfaction throughout the customer life cycle. You will handle Tutoring renewals, expansions, customer retention efforts, and engagement activities in your assigned territory focusing on customer accounts
- To be successful in this role, you are proactive, extremely well organized, efficient and very personable with strong communication skills, especially written/email communication
- As an Account Manager you must have the ability to handle multiple transactions effectively and efficiently with a customer-service mindset. This position is about efficiency and execution
- Managing approximately 300-500 customer accounts on average
- Proactive outreach to customers with expiring accounts through phone, video, email and targeted campaigns to secure Tutoring renewals in your assigned territory
- Build and nurture relationships with key decision-makers to ensure customer engagement throughout the life of the account
- Develop a deep understanding of the MyTutor product and what sets us apart from competing programs
- Develop a keen understanding of customer needs and values in order to provide the best in class customer experience and maximize product usage and engagement
- Effectively communicate new product enhancements and benefits to existing customers virtually
- Conduct regular territory review meetings with internal stakeholders to communicate general territory health, trends, including changes to strategic direction
- Accurately track all customer-related activities, communication, and opportunities in Salesforce.com
- Gather customer feedback to help improve and enhance product offerings- The ideal candidate will have a passion for education, account management, and customer success
- We are looking for a quick learner who thrives in a fast-paced environment and is self-motivated with outstanding people skills and integrity
- You must have internal collaboration skills to work with your account management colleagues and team lead
- Proven ability to work effectively across teams
- Energetic self-starter who thrives in a fast-paced team environment
- MS Office, Google Suite computer skills. SalesForce experience a plus
- Classroom experience and/or related educational field experience of 2+ years preferred
- Detail-oriented and exceptionally organized
- Ability to multi-task and manage multiple accounts/activities simultaneously
- Presentation skills
- Account Management/Customer Service experience a plus
- Comfortable with technology and passionate about bringing Tutoring into the classroom
- Exceptional communication skills - verbal and written
- Bachelor’s degree
- Ability to learn and be an expert on the MyTutor platform
- Exceptional critical thinking, research, and problem-solving skills
Skills
- Salesforce
- classroom
- ability-lms
- greenhouse
