ServiceNow AI Project Manager (ServiceNow Now Assist)

ServiceNow AI Project Manager

Must-Have Qualifications

• Experience as a ServiceNow Project Manager within a large enterprise environment
• Proven experience leading AI implementation projects, preferably involving ServiceNow Now Assist
• Strong enterprise project governance, stakeholder management, and reporting experience

Position Overview

An enterprise ServiceNow team is embarking on an AI transformation initiative to implement and roll out ServiceNow Now Assist . The initial deployment will focus on enabling AI-assisted incident and ticket resolution within the Digital Technology organization, followed by expansion into the Human Resources organization.

The Project Manager will partner closely with the ServiceNow AI Product Owner and key stakeholders to coordinate implementation activities, drive project execution, and ensure successful adoption across the organization.

Key Responsibilities

Project Reporting

• Perform overall project management activities for internally managed workstreams
• Create and maintain project schedules, timelines, and milestones
• Track stakeholder progress, risks, issues, and assumptions
• Facilitate risk management and mitigation efforts
• Provide weekly status reporting and project updates

Implementation Partner Onboarding

• Coordinate vendor resource onboarding and offboarding activities
• Facilitate environment access and hardware provisioning
• Support integration of tools, platforms, and accelerators
• Manage ongoing vendor access requests and updates

Development Environment & Foundational Data

• Coordinate provisioning and readiness of AI development environments
• Manage instance synchronization activities tied to project milestones
• Coordinate data quality and foundational data improvement initiatives
• Obtain stakeholder approval for data definitions and related changes
• Escalate environment or data-related blockers impacting project timelines

Readiness & Remediation

• Coordinate technical and knowledge-readiness reviews across teams
• Assign remediation activities and track progress through completion
• Escalate resource constraints or capacity concerns that may impact schedules
• Ensure readiness findings are incorporated into a centralized backlog

Change Management & Organizational Adoption

• Coordinate change management efforts across multiple regions
• Facilitate stakeholder alignment meetings and communication strategies
• Support workforce impact and adoption initiatives
• Track training material development and completion

Security, Legal & Compliance Coordination

• Schedule and facilitate compliance and governance checkpoints
• Manage action items through resolution
• Track enterprise data-related activities affecting project delivery
• Escalate unresolved compliance or governance issues that may delay releases

Job Type & Location

This is a Contract position based out of Washington D.C., DC.

Pay And Benefits

The pay range for this position is $70.00 - $80.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Washington D.C., DC.

Application Deadline

This position is anticipated to close on Oct 28, 2026.

Workplace Type

This is a fully remote position.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, ac…