Sr. Agentic Operations & Observability Consultant - Automation

Why WWT? World Wide Technology (WWT) strives to make a new world happen. WWT’s work benefits clients and partners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-class partnerships to help public and private sector organizations design, build and scale intelligent AI, digital, cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—a collaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then deploy solutions at scale using its global integration and distributions capabilities.

With more than 14,000 team members and over 60 locations globally, WWT’s culture—grounded in core values and leadership philosophies—has been recognized by Fortune® and Great Place to Work for its commitment to innovation, trust and creating a great place to work for all. WWT provides products and services to large enterprise, global service provider and public sector clients in up to 130 countries across six continents. Softchoice, a World Wide Technology company, supports commercial and SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join? Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end and emerging solutions to drive customer satisfaction, increase profitability and growth. Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges.

Position Overview As an Sr. Agentic Ops & Observability Consultant you will take a leadership role in delivering outcomes across a wide range of global clients. This will be accomplished by engaging with customer leadership to define priorities and outcomes for engagements, expanding the capabilities and offerings of the practice and delivering on consulting engagements in a leadership capacity. You’ll develop strategies, design automation and observability architectures, and lead development efforts while utilizing your excellent communication skills to provide leadership and guidance to clients and engineers. Your consultative approach will help you evaluate client requirements, propose solutions, and achieve business objectives. You’ll also mentor junior-level engineers and collaborate with sales account executives, technology partners, and client IT and business executives.

What You’ll Own

• Lead customer discovery and translate business and operational challenges into technical strategies and architectures
• Own solution architecture from concept through implementation across automation, observability, and AI-enabled operations
• Provide technical leadership to delivery teams while remaining hands-on where needed
• Communicate architecture, tradeoffs, and outcomes to both engineering teams and senior customer stakeholders
• Develop reusable patterns, accelerators, and intellectual property that expand WWT’s capabilities
• Mentor engineers and help establish development, architecture, and delivery best practices

Key Responsibilities Customer Focus:

• Understand customer needs and design solutions that solve for their needs-short and long term

Creative Solutioning :

• Understand customer problems and develop new solutions that are most effective and differentiated from our competitors

Strategic Client Relationship Management:

• Use a strategic approach to managing customer interactions and data throughout the customer journey with a goal of higher business growth through better customer experiences

Commercial Success:

• Builds strong customer relationships and delivers customer-centric solutions

End to End Solution Management/Delivery

• Builds strong customer relationships and delivers customer-centric solutions
• Lead client Agentic AI, Automation and Observability projects with a focus on strategy, enablement, and execution
• Provide technical leadership during client engagements
• Define Agentic AI, Automation and Observability architectures a…