Lead Software Engineer

Who We Are:

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform consists of modular, multi-tenant services. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. Just last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more.

About the role:

As a Lead Software Engineer at Cimpress Technology, you will play a pivotal role in creating innovative software solutions that drive success for both our customers and Cimpress-owned businesses. You’ll work closely with stakeholders to design and architect systems that are scalable, reliable, and secure, leveraging both the MCP Platform and cutting-edge industry technologies.

In this role, you will have the unique opportunity to collaborate directly with customers, gaining insights into their challenges and goals. Your expertise will enable you to craft tailored solutions while promoting best practices across teams. You’ll also be instrumental in gathering and validating critical product feedback, ensuring that our platforms evolve in ways that deliver maximum value.

As part of your responsibilities, you will help customers overcome operational challenges, acting as a trusted technical advisor to guide them through complex architectural decisions. This role offers a global scope, with occasional travel to international sites, including Cimpress businesses, manufacturing facilities, and third-party partners, to gain firsthand insights and strengthen partnerships.

What we are looking for:

We are searching for an energetic, self-motivated Lead Software Engineer with strong technical, analytical, organizational, and collaboration skills to work in the BoxUp Engineering team.

You are comfortable in a rapidly evolving environment, taking on new and diverse responsibilities based on the needs of the business. You are self-directed with a strong bias for action who takes accountability for your performance and are comfortable working independently or on cross-functional, global teams.

You have a deep understanding of architecture, cloud-native design, and “what good looks like” beyond code generation, are proficient in “context engineering”, managing multiple coding agents, and articulating clear intent to LLMs.

What will you do:

● Collaborate with product managers to understand the business use cases, define software requirements and specifications.

● Establish and promote best practices for coding, testing, and system design. Conduct regular code reviews and maintain a high bar for technical excellence, ensuring the team adheres to engineering standards.

● Demonstrate the ability to guide AI tools, audit their output for accuracy, and redirect them when they fail.

● Understand that speed never replaces reliability; agents cannot manage infrastructure without GitOps and human oversight.

● Drive the exploration of new technologies, tools, and frameworks. Lead proof-of-concept (PoC) initiatives to assess feasibility and technical viability. Tackle some of the most complex technical challenges facing the organization.

● Contribute individually towards software deliverables and own them throughout the lifecycle; design and implement Backend APIs, integrate the APIs with data stores, build user friendly UIs, implement observability and monitoring tools like New Relic.

● Provide guidance to junior engineers, fostering a culture of learning and collaboration.

● Troubleshoot and resolve software defects and performance issues.

● Conduct code reviews to maintain high standards of code quality and consistency. ● Document software designs, processes, and APIs for team reference.

● Lead end to end solutions for a software project and coordinate work across other software engineers.

● Lead the design and architecture of complex, large-scale systems, ensuring they are modular, maintainable, and optimized for scalability and performance. Identify opportunities to improve or refactor legacy systems.

● Ensure that systems are designed to be highly performant and scalable to handle growth and increased traffic. Analyze and optimize bottlenecks in the application, database, and infrastructu…