Food Counter Assistant

Job Summary

The Tiffin Truck is seeking a friendly and reliable Food Counter Assistant to support daily food service operations and provide excellent customer service. The successful candidate will take customer orders, serve food, process payments, replenish supplies, and maintain a clean and organised counter area while working closely with the kitchen team.

Job Description

• Welcome customers and provide friendly, professional service.
• Take food and drink orders accurately at the counter.
• Answer basic questions about menu items, ingredients, and available options.
• Prepare and serve food portions according to workplace procedures.
• Check orders for accuracy before handing them to customers.
• Operate the till or point-of-sale system and process payments accurately.
• Handle cash, card, and contactless transactions where required.
• Replenish food displays, packaging, utensils, napkins, and condiments.
• Keep the counter, food display, and service areas clean and organised.
• Follow food hygiene and safe food handling procedures.
• Direct allergy-related and dietary enquiries to the appropriate team member.
• Store ingredients and supplies safely and follow stock rotation procedures.
• Coordinate with kitchen colleagues to ensure orders are prepared efficiently.
• Monitor supplies and report shortages or equipment issues to a supervisor.
• Dispose of waste correctly and maintain a tidy working environment.
• Assist with opening, closing, and other duties as required.

Qualifications

• Previous experience in food service, catering, retail, or hospitality is beneficial but not essential.
• Good customer service and communication skills.
• A friendly, approachable, and professional manner.
• Basic numeracy skills and confidence handling payments.
• Ability to follow instructions and work to established procedures.
• Understanding of food hygiene practices or willingness to learn.
• Strong attention to cleanliness and detail.
• Ability to work efficiently during busy service periods.
• Good teamwork and organisational skills.
• Reliable, punctual, and responsible approach to work.
• Flexibility to work shifts, including weekends and bank holidays where required.

Pay: £15.00-£22.00 per hour

Expected hours: 32.0 per week

Benefits:

• Casual dress
• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Employee stock purchase plan
• Enhanced maternity leave
• Enhanced paternity leave
• Financial planning services
• Flexitime
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• Life insurance
• Paid volunteer time
• Referral programme
• Sick pay
• Unlimited paid holidays
• Work from home

Work Location: In person