Staff Product Designer

About Chartis

The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better. We work with more than 1,900 organizations annually to develop and activate transformative strategies, operating models, and organizational enterprises that make US healthcare more affordable, accessible, safe, and human. With more than 1,450 professionals, we help providers, payers, technology innovators, retail companies, and investors create and embrace solutions that tangibly and materially reshape healthcare for the better. Our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—is 100% focused on healthcare and each has a longstanding commitment to helping transform healthcare in big and small ways. Believe in better.

Chartis has offices in Boston, Chicago, New York, Washington D.C., and Nashville.

Remote work is allowed.

Role Overview

This is an opportunity to help shape the products and experiences that support the work of Chartis from the ground up. As Staff Product Designer, you will design end-to-end experiences for the tools and platforms our teams rely on, partnering closely with product managers and engineering to translate complex problems into interfaces that are clear, efficient, and trustworthy.

Our users are sophisticated. They work in high-stakes, time-pressured environments with deep analytical rigor and keen attention to detail. We need a designer who finds that reality energizing, someone who brings the same rigor, curiosity, and care to every product they touch, whatever the audience.

We are a brand new product team, which means there’s lots of room to make a big impact and grow. You will take ownership of your design work from discovery through delivery and contribute to new standards and design systems that help our products and team scale.

You will report to the design manager and work closely with product managers, engineers, and subject matter experts across Chartis’ to build impactful products and advocate for design excellence at all stages of the product lifecycle.

Responsibilities

Product and UX/UI Design

• Design products and features end to end, from initial concept through launch and ongoing improvement, for tools that directly impact Chartis consulting teams and their clients.
• Take messy, real-world workflows and turn them into interfaces that are clear, efficient, and trustworthy, no matter how complicated the systems behind them are.
• Design for AI-assisted workflows, including surfaces where users interpret model outputs, review recommendations, and collaborate alongside AI and human teammates to carry out their consulting work.
• Conduct user research with stakeholders to ground design decisions in real work context.
• Work with product managers and engineers to understand how AI models actually behave, including where it falls short, so you can design interfaces that set the right expectations and build trust.
• Collaborate closely with engineering to ensure design intent carries through implementation, and advocate for quality and the best user experience when tradeoffs are proposed.

Design Systems and Standards

• Contribute to and help maintain a design system that serves multiple products and can evolve as the product landscape changes.
• Be the design expert in how we build and use design systems for humans and machine. Improve documentation, implementation, and lead cross-functional alignment when you find gaps.

Strategic Contribution

• Drive clarity on what needs to be designed and why, partnering closely with product managers so the team understands the problem and user needs before jumping into solutions.
• Help drive product strategy and roadmap decisions, bringing a clear, evidence-based user perspective and pushing for the right priorities, not just responding to them.
• Turn research, prototypes, and design rationale into narratives and visuals that make the impact of the work legible to non-designers, building the buy-in needed to move decisions forward.
• Lead design reviews, document decisions clearly, and help raise the bar for product and user experience.

Qualifications and Desired Skills

• 7+ years: of product design experience across web and/or mobile products, especially in complex domains (e.g. enterprise software, B2B, professional services, or healthcare is a plus)
• Strong portfolio: that shows high visual and interaction craft with the ability to make com…